Michael Wainwright Email & Phone Number

Melbourne, Victoria, Australia

Narre Warren, Victoria, Australia

Responsibilities:*Create a team environment where team members are developed and rewarded*Provide leadership and direction to the store team in the areas of customer service, merchandising standards, promotional execution, e-commerce, safety and loss prevention*Drive strategies for the ongoing maximisation of profit through sales growth, gross margin, stock management and expenses*Manage the retail operational needs and day-to-day activities of the store.Achievements:*Acted as relief Regional Manager for the VIC East Region on multiple occasions, coordinating 14 stores*Health and Safety Representative on Spotlight Retail Group national safety committee*Brought about an increase in team member engagement from FY19 to FY20, despite the challenges presented by the COVID-19 pandemic*Successfully managed the multiple transitions between unrestricted trading and e-commerce only operations brought about by the Victorian government lockdowns, ensuring that customer service standards were maintained.

Melbourne, Victoria, Australia

Responsibilities:*Collate and compile daily communication to be delivered to the store network using the task management platform ThinkTime*Manage the Operations Helpdesk email account, ensuring that there is a response within 24hrs, and follow through until the issue/query is resolved*Ensure communication is fit for purpose and lands in stores in the right way and at the right time*Ensure policies and procedures on ThinkTime are up to date at all timesAchievements:*Successfully maintained a 24hr response rate for all Operations Helpdesk queries.*Designed and delivered training programs to the Regional Manager network so that they could facilitate coaching sessions with the Store Managers in their teams. *Completed Communications Coordinator responsibilities efficiently, enabling me to take on additional responsibilities across other Support Group functions.

Cheltenham, Victoria

Responsibilities:*Provide an exceptional in store customer experience through strong leadership of service across the store to drive sales and profit growth*Forecast, plan and prioritise daily work, rostering and resource requirements*Lead quality management of store administrative processes and systems across office areas, service counters and the stockroom*Leadership of the recruitment process and ownership of the induction, coaching and development of team members to create a high performing team.Achievements:*Successfully formulated and negotiated contract changes with all permanent staff to realign store labour spend and rosters with evolving business needs*Identified an internal theft situation within the store team. Successfully investigated and terminated the team member involved*Store reduced stock loss to 1.8% of sales over FY19, down from 2.1% of sales in FY18

Wantirna South, Victoria, Australia

Responsibilities:• Leadership and development of all team members to create and maintain a culture with strong focuses on health and safety, loss prevention and career development• Financial management including driving achievement of store EBIT targets, maximising store sales and planning of store labour to meet store requirements and maximise productivity• Management of customer service standards including training and development of team members, promotion of company loyalty program, resolution of customer complaints and acting as an example• Management of store inventory and merchandising standards including the successful execution of promotions and the timely fulfillment of E-Commerce orders.Achievements:• Graduated from the Toys”R”Us Management Development Program• Coached and developed three part-time associates from the Knox City store who have now been accepted into the Future Leaders management training program for 2018 (out of ten available vacancies for the state of Victoria)• Received the “On Track for Success” award for best Babies”R”Us store (measured against execution of company strategy) at the 2017 Toys”R”Us National Conference• Received the 2017 National Loss Prevention award for store with the greatest overall shrink percentage reduction• Increased EBIT contribution by $200,000 on previous FY.

Chadstone, Victoria, Australia

Responsibilities:• Financial management including driving achievement of store EBIT targets, maximising store sales and planning of store labour to meet store requirements and maximise productivity• Management of customer service standards including training and development of team members, promotion of company loyalty program, resolution of customer complaints and acting as an example• Management of store inventory and merchandising standards including the successful execution of promotions and the timely fulfillment of E-Commerce orders• Leadership and development of all team members to create and maintain a culture with strong focuses on health and safety, loss prevention and career development.Achievements:• Completed the first phase of the Toys”R”Us Management Development Program• Successfully fulfilled all required duties in the absence of the Store Manager• Resolved multiple customer complaints to such a high level that I received written compliments• Took control of store labour scheduling, implementing changes to base manning that have lowered the average hourly pay-rate.

Endeavour Hills, Victoria, Australia

Responsibilities:• Complete rosters to meet forecasted demand and wage budgets• Ownership of the customer feedback program, including analysis of the data and implementation of required changes• Understand the drivers of sales, customer counts and basket sizes, and coach staff to influence growth in these areas• Communicate safety and loss prevention strategic goals to the wider store team.Achievements:• Successfully fulfilled the role of Store Manager across multiple occasions (long and short term) in the absence of the Store Manager• Increased turnover of selected high margin lines to decrease cost of sales – selected lines showed up to a 30-fold increase in sales. Across FY16, the store also achieved an increase in average customer purchase of 3.1%, compared to a company increase of only 1.3%• Cultivated a strong safety culture - store achieved over 2,200 Lost Time Injury free days• Drove customer satisfaction results – Endeavour Hills store ranked 1st for customer satisfaction in the Southern #1 Area (9 stores) and 4th for customer satisfaction in the Southern Region (72 stores).

Karingal, Victoria, Australia

Responsibilities:• Lead the store safety committee and complete all internal safety auditing and reporting• Lead the store loss prevention committee and complete all required compliance training• Complete recruitment including interviewing, selecting and training new staff• Manage all office areas and customer service counters, ensuring a high standard of customer service.Achievements:• Successfully resolved a number of internal staff complaints and code of conduct breaches• Implemented a new rostering plan to maximise staff efficiency and negotiated associated contract changes• Cultivated a strong safety culture - store achieved over 1,300 Lost Time Injury free days• Coach key members of the Loss Prevention team leading to a $122,000 reduction in stock loss across FY15.

Karingal, Victoria, Australia

Responsibilities:• Plan and execute all in store events, promotions and catalogues• Ordering of stock for off-location displays to maximise sales and profits (six weeks in advance)• Merchandising of the store with a focus on the apparel department.Achievements:• Strong execution of promotions enabled store to maintain branch profit contribution while the company as a whole declined by 20% on the previous FY• Successfully co-ordinated in store events including book signings by Steve Waugh and Jamie Durie.

Various

After starting as a Trainee Business Manager in May 2009, I was promoted to Night Business Manager in January 2010, and Business Manager in April 2010. These roles were completed in different stores.Responsibilities:• Presentation and stock management of a department• Ordering of stock in advance to ensure adequate stock weight for promotions and catalogues• Delegation of duties and planning of workload for department staff.

Vic / Tas Regional Office

Responsibilities:• Deliver training modules to store teams including intensive coaching with office clerks• Troubleshooting for store teams post rollout• Collation of issues for escalation to the national IT team.Achievements:• Successfully completed the rollout of the Kronos Time and Attendance system to the Tasmanian and South East Victorian stores within the required time-frames.

Various

Armidale, New South Wales, Australia

Graduate Certificate In Human Resource Management, Human Resources Management And Services, With Distinction

Bachelor Of Communication Studies, Communication And Media Studies

Education record