Michael Wainwright Email & Phone Number

Melbourne, Victoria, Australia

Narre Warren, Victoria, Australia

Responsibilities:*Create a team environment where team members are developed and rewarded*Provide leadership and direction to the store team in the areas of customer service, merchandising standards, promotional execution, e-commerce, safety and loss prevention*Drive strategies for the ongoing maximisation of profit through sales growth, gross margin.

Melbourne, Victoria, Australia

Responsibilities:*Collate and compile daily communication to be delivered to the store network using the task management platform ThinkTime*Manage the Operations Helpdesk email account, ensuring that there is a response within 24hrs, and follow through until the issue/query is resolved*Ensure communication is fit for purpose and lands in stores in the.

Cheltenham, Victoria

Responsibilities:*Provide an exceptional in store customer experience through strong leadership of service across the store to drive sales and profit growth*Forecast, plan and prioritise daily work, rostering and resource requirements*Lead quality management of store administrative processes and systems across office areas, service counters and the.

Wantirna South, Victoria, Australia

• Responsibilities:
• Leadership and development of all team members to create and maintain a culture with strong focuses on health and safety, loss prevention and career development
• Financial management including driving achievement of store EBIT targets, maximising store sales and planning of store labour to meet store requirements and maximise productivity
• Management of customer service standards including training and development of team members, promotion of company loyalty program, resolution of customer complaints and acting as an example
• Management of store inventory and merchandising standards including the successful execution of promotions and the timely fulfillment of E-Commerce orders.Achievements:
• Graduated from the Toys”R”Us Management Development Program

Chadstone, Victoria, Australia

• Responsibilities:
• Financial management including driving achievement of store EBIT targets, maximising store sales and planning of store labour to meet store requirements and maximise productivity
• Management of customer service standards including training and development of team members, promotion of company loyalty program, resolution of customer complaints and acting as an example
• Management of store inventory and merchandising standards including the successful execution of promotions and the timely fulfillment of E-Commerce orders
• Leadership and development of all team members to create and maintain a culture with strong focuses on health and safety, loss prevention and career development.Achievements:
• Completed the first phase of the Toys”R”Us Management Development Program

Endeavour Hills, Victoria, Australia

• Responsibilities:
• Complete rosters to meet forecasted demand and wage budgets
• Ownership of the customer feedback program, including analysis of the data and implementation of required changes
• Understand the drivers of sales, customer counts and basket sizes, and coach staff to influence growth in these areas
• Communicate safety and loss prevention strategic goals to the wider store team.Achievements:
• Successfully fulfilled the role of Store Manager across multiple occasions (long and short term) in the absence of the Store Manager

Karingal, Victoria, Australia

• Responsibilities:
• Lead the store safety committee and complete all internal safety auditing and reporting
• Lead the store loss prevention committee and complete all required compliance training
• Complete recruitment including interviewing, selecting and training new staff
• Manage all office areas and customer service counters, ensuring a high standard of customer service.Achievements:
• Successfully resolved a number of internal staff complaints and code of conduct breaches

Karingal, Victoria, Australia

• Responsibilities:
• Plan and execute all in store events, promotions and catalogues
• Ordering of stock for off-location displays to maximise sales and profits (six weeks in advance)
• Merchandising of the store with a focus on the apparel department.Achievements:
• Strong execution of promotions enabled store to maintain branch profit contribution while the company as a whole declined by 20% on the previous FY
• Successfully co-ordinated in store events including book signings by Steve Waugh and Jamie Durie.

Various

• After starting as a Trainee Business Manager in May 2009, I was promoted to Night Business Manager in January 2010, and Business Manager in April 2010. These roles were completed in different stores.Responsibilities:
• Presentation and stock management of a department
• Ordering of stock in advance to ensure adequate stock weight for promotions and catalogues
• Delegation of duties and planning of workload for department staff.

VIC / TAS Regional Office

• Responsibilities:
• Deliver training modules to store teams including intensive coaching with office clerks
• Troubleshooting for store teams post rollout
• Collation of issues for escalation to the national IT team.Achievements:
• Successfully completed the rollout of the Kronos Time and Attendance system to the Tasmanian and South East Victorian stores within the required time-frames.

Various

Armidale, New South Wales, Australia

Graduate Certificate In Human Resource Management, Human Resources Management And Services, With Distinction

Bachelor Of Communication Studies, Communication And Media Studies

Education record