Michael Walberg Email & Phone Number

Arlington Heights, Illinois, United States

Customer Support position for the Integrated Transport Management Services Team with a major telecommunications company. Receive and/or place telephone calls which are non-routine and require deviation from standard screens, scripts and procedures to handle communication aspects of customer accounts, including inquiries and problem resolution. Cultivate.

Abbott Park, Illinois

• Provide system performance optimization, maintenance and production support with the various system applications that were assigned. Refine conceptual system requirements into a technical design consisting of job flows.
• Gather system requirements for assigned EDI projects, resulting in the department being more productive by reducing these tasks for the project manager. Projects were completed on time.
• From system requirements developed EDI maps and related processes, which resulted in meeting customer project deadlines and goals, and enabled the business to exchange vital EDI transactions with the external customer.
• Developed EDI communication processes using BizLink application, enabling the business to exchange EDI and B2B data with the external customers. Configurations were completed on time.
• Developed documentation for assigned EDI projects, resulting in meeting department standards and providing a reliable point of reference for any technical or business resource needing to modify or understand a specific.
• Provided production support for the EDI environment, enabling the business to translate and exchange critical data with internal and external customers on a 24 X 7 schedule.

Abbott Park Illinois

• Planned, developed, tested, and documented computer programs, applying knowledge of programming techniques and computer systems. Consulted with user and identified current operating procedures and clarified program.
• Enhanced and supported Diagnostic Contract Management Pricing Systems, resulting in the conversion of the IDMS database contract data into an Oracle platform for a new client server Contract Marketing application..
• Supported and enhanced Government Medicaid Application written in COBOL/2 in a MVS environment utilizing a DB2 database, enabling the system to be more flexible and stable to permit the internal customer to fulfill the.
• Converted Government Medicaid Database in Paradox over onto an Oracle platform residing on a Windows NT server, resulting in a system that was more server based than client desktop based.
• Supported and enhanced PC based Government Medicaid Application written in Paradox versions 3.5 and 4.5 on a Novell LAN server, allowed the business to run their government required reports for this application which.

Bachelor Of General Studies, Computer Science, 3.66

Associate Of Applied Science, Data Processing, 3.82

Certificate Of Completion, Microsoft Access 2010

Certificate Of Completion, Comptia A+

Certificate Of Completion, Comptia Net+