Michael Walberg Email & Phone Number

Arlington Heights, Illinois, United States

Customer Support position for the Integrated Transport Management Services Team with a major telecommunications company. Receive and/or place telephone calls which are non-routine and require deviation from standard screens, scripts and procedures to handle communication aspects of customer accounts, including inquiries and problem resolution. Cultivate and maintain on-going customer relationships. Handle situations which may require adaptation of response or extensive research according to customer response. Use computerized system for tracking, information gathering and/or troubleshooting.

Abbott Park, Illinois

Provide system performance optimization, maintenance and production support with the various system applications that were assigned. Refine conceptual system requirements into a technical design consisting of job flows and program specifications. Aid in the systems development process.• Gather system requirements for assigned EDI projects, resulting in the department being more productive by reducing these tasks for the project manager. Projects were completed on time.• From system requirements developed EDI maps and related processes, which resulted in meeting customer project deadlines and goals, and enabled the business to exchange vital EDI transactions with the external customer.• Developed EDI communication processes using BizLink application, enabling the business to exchange EDI and B2B data with the external customers. Configurations were completed on time.• Developed documentation for assigned EDI projects, resulting in meeting department standards and providing a reliable point of reference for any technical or business resource needing to modify or understand a specific application data flow process.• Provided production support for the EDI environment, enabling the business to translate and exchange critical data with internal and external customers on a 24 X 7 schedule.• Enhanced and supported Oracle based Vendor Managed Inventory database, resulting in the business being able to sign up more wholesalers and retailers to their VMI program, and enabled the existing processes to work for any new external customer participating in the program.• Used Informatica ETL tool to develop Data Warehouse extraction and load processes, enabling the business to use newer technology to replace an older mainframe process. Project was completed on time.

Abbott Park Illinois

Planned, developed, tested, and documented computer programs, applying knowledge of programming techniques and computer systems. Consulted with user and identified current operating procedures and clarified program objectives.• Enhanced and supported Diagnostic Contract Management Pricing Systems, resulting in the conversion of the IDMS database contract data into an Oracle platform for a new client server Contract Marketing application. Project was completed on time.• Supported and enhanced Government Medicaid Application written in COBOL/2 in a MVS environment utilizing a DB2 database, enabling the system to be more flexible and stable to permit the internal customer to fulfill the changing Medicaid requirements.• Converted Government Medicaid Database in Paradox over onto an Oracle platform residing on a Windows NT server, resulting in a system that was more server based than client desktop based.• Supported and enhanced PC based Government Medicaid Application written in Paradox versions 3.5 and 4.5 on a Novell LAN server, allowed the business to run their government required reports for this application which were time critical.

Bachelor Of General Studies, Computer Science, 3.66

Associate Of Applied Science, Data Processing, 3.82

Certificate Of Completion, Microsoft Access 2010

Certificate Of Completion, Comptia A+

Certificate Of Completion, Comptia Net+