Michael Waldron Email & Phone Number

Newark, De, Us

Greater New York City Area

New Castle, Delaware

Key Contributions:Assisted in managing multiple portfolios processing over $400 million annually to a chargeback to sales ratio to less than 0.5%.Participated in multiple initiatives involving product enhancements and process improvements.Key Responsibilities:Conducted daily and monthly monitoring of processing activity to reduce potential fraud losses.Worked directly with clients to reduce potential fraud and loss situations.Assist in the research of high risk clients for the credit review process.Manage merchant PCI compliance program and association reporting.

New Castle, Delaware

Key Contributions:Designed and initiated call monitoring process to ensure quality of service.Assisted in direct communications with high value clients in regards to company acquisition.Key Responsibilities:Management of multiple teams including strategic department planning, training, monitoring, and coaching.Preparation of daily reports and updates for Senior Management on volumes, risk, opportunities and issues.Work with Senior Management on decisions for staffing, schedules, merchant activity and risk.Resolved complex client related issues escalated to the manager level.

New Castle, Delaware

Key Contributions:Participated in design and testing of new key merchant facing systems.Worked closing with management during acquisition to ensure smooth transition and reduction of client attrition.Key Responsibilities:Supervise administrative functions and activities of the Merchant Service Department. Track merchant issues and escalations to coordinate prompt and timely responses.Conduct research to resolve complex client issues including Association Regulations and internal operating systems.Continually review, update and make recommendations on procedure and system enhancements.

New Castle, Delaware

Key Contributions:Assisted in development of new internal processes to comply with new Card Association Regulations regarding reporting.Participated in training of new department associates to ensure smooth transition to new department location.Key Responsibilities:Defined, established and administered various risk management and compliance related programs across credit card and ACH merchant portfolio to meet sponsor bank requirements.Regularly reviewed and updated merchant underwriting files with data and risk analysis results.Tracked sales and chargeback performance for merchant portfolio monitoring.

New Castle, Delaware

Key Contributions:Assisted several high value clients with transition to new acquiring bank and back end processing system.Worked closely with multiple internal departments to assist client in resolving issues.Key Responsibilities:Managed portfolio of over 80 clients providing 24x7x365 customer service.Responsible for troubleshooting, tracking, and ticketing client issues.Assisted in training of portfolio on all e-commerce products and services.

Newark, Delaware

General inquiries in regards to cardholder accounts.Assist customers in balance transfers of available balances on card into checking accounts.