Michael Walker Email & Phone Number

Lincolnshire, England, United Kingdom

As a Senior Maintenance Operative, I assist the maintenance and development of the company’s residential care homes, schools and ancillary property stock. The job involves auditing homes and school creating workloads, ordering stock, getting quotes, booking in contractors, managing workloads within the team, Joinery, plumbing and decorating. I work closely with care home managers to make sure homes are safe and all work is carried out quickly, safely and to a high standard with little interruption as possible to the residents.Hydrotherapy Pool Operators CertificateLegionella AwarenessAsbestos Awareness for ManagersCOSHHHealth and Safety Level 3PASMA Tower Scaffold LicenseIPAF MEWP 1b and 3a License

Yorkshire And Lincolnshire

As an Operations Excellence Coach I visit parks and support Retail Managers and Restaurant Managers to implement and embed retail operating processes and procedures within our restaurant business through on job coaching, feedback and follow up. Assist with the design and development of retail brand operating standards, SOP’s and the tools/manuals to support delivery on park. I work closely with the Operations Directors & Retail Support Team to identify and support failing or struggling retail businesses, providing feedback and advice to General Managers and Retail Managers. I identify and communicate with other key stakeholders where opportunities are realized to develop or support back of house systems and operational delivery and make recommendations on views regarding the running of retail businesses, specifically around delivery of operational standard, team performance, and any potential changes required to help with the smooth and efficient running of the business by helping control cost and grow sales.

Grimsby, North East Lincolnshire, United Kingdom

United Kingdom

As a Hospitality Trainer my role was to train and coach others to succeed, my main focus is on new investments, training and supporting new teams and managers for success, whether this is front of house, systems or the kitchen. During times when there is no new investments happening my focus is on identifying The Café teams have the skills, knowledge and capability to deliver great guest experiences by delivering appropriate training and supporting where needed. Key achievements - 30+ successful new investments opened - High satisfactory training feedback scores.

United Kingdom

I was offered a 12 Month secondment within Decks as a Learning and Development Coach, which gave me the opportunity to travel the UK supporting and developing other General Managers to achieve their set goals, this role included working closely with my Head of Operations, spending time within other Decks teams, creating training action plans, auditing stocks, health and safety and food safety, and managing poor performance. Also during this time I was able to reduce stock GAP across every restaurant.Key achievements - Reduced stock GAP across the brand by an average of £8,000 a week - Supported teams raise Food Safety NSF results across the brand - Helped reduce labour cost across the brand. - Helped improve food quality across the brand.

Cleethorpes

Joined Decks as a General Manager, as it was a brand new restaurant, I was required to recruit a full new team ready the grand opening in June. During my time at Decks I worked very closely with the new team coaching them into a winning team which in return lead to Decks Cleethorpes smashing targets and winning awards for the being the most profitable Restaurant. I also created an Excel based system for my kitchen team to use which helped monitor stock loss during the day, this help Decks Cleethorpes to achieve the smallest stock GAP over the year and was later rolled out across the brand.Key achievements - 5 back to back 100% Mystery Diner. - 94% Mystery Diner average - Highest Food Quality Award - Highest Guest Satisfaction Award - Best Labour Controls Award - Best Stock Controls Award - Highest Trip Advisor Award with 4.5 Stars - 96% Overall NSF score

Grimsby

As an Accredited Kitchen Manager I was tasked with training new Kitchen teams around the UK as well as the Haintons’ with best practices and standards. I lead new menu training sessions with the 13 outlets in our area and also give support to other Accredited Kitchen Managers areas in delivering their training. In my role as a SWS Champion I give constant support to General Managers, Assistant Managers and kitchen managers, in the usage and understanding of stock and wastage figures. Due to my knowledge of Microsoft Excel I’m also given the responsibility with updating Crown and Toby Carveries meat calculators and kitchen management systems. As a Kitchen Manager at the Hainton I’m responsible for inducting new employees’ and refresher training with present team members and overseeing standards in the kitchen. I also have the responsibility for forecasting covers and scheduling the team fairly but making sure that “aces in the right places” is being followed. Other responsibilities are completing stock takes and ordering both food and consumables for the outlet and sticking to budgets.Key achievements - Accreditation - Successfully trained 4 new sites - Master Carver Award - MFC (management foundation course) - Intermediate Certificate in Food Safety and Hazard Analysis - 100% CMi audit score in food safety and health and safety - Personal Licence holder - SWS champion

Cheadle

As Manager of Premier Inn the contract with Jani King cleaners was ended which gave me the challenge of employing and retraining the old Jani King team as my own team of housekeepers, spending time with the team and working together aloud me raised standards and focused highly on guest care and expectation which in return naturally increase occupancy,Key achievement - Premier Inn Gold Award - Premier Inn Silver Award

Cheadle

As Deputy General Manager I supported the General Manager in running a very high standard restaurant. Also as the Micros Champion I supported other Managers around the Manchester area with the stock systems.Key achievements - Selected for training managers the new role out of the E-learning tablets - BIIAB Level 2 (On-Licence) - Health and Safety Certificate - Cellar Management Certificate - One of the lowest constant unexplained variance result with food and drink stocks

Bracknell

As Assistant Manager my duties were to oversee the running of a very busy restaurant with high standards. Training as an Assistant Manager involved spending 10 months working alongside the Kitchen Manager to enable me to have the experience and knowledge of the Heart of the House.Key achievements - Promotion to Assistant Manager from bar Team Leader - Emergence First Aid Training Course - Appointed as New Starter Champion - Creator of Micros Crash Pack

Grimsby

As bar Team Leader I focused on delivering great standards and excellent guest care, I was also responsible for stock takes, Line cleaning, beer orders and deliveries.Key achievements: - Gold Award for Bar service