Michael Walker Email & Phone Number

Washington, Gb

Newcastle Upon Tyne, England, United Kingdom

Various Locations

Washington, England, United Kingdom

North East

• Developing, implementing and maintaining a business plan for various sites throughout the region• Co-ordinating sales, purchases and staff costs• Enforcing the company policies, principles and procedures• Recruiting, inspiring and motivating a large team of staff members as well as training them up in line with the company policies• Interpreting, analysing and producing sales and financial reports • Ensuring adherence to all licensing, audit and health & safety procedures both internally and externally• Delivering the highest level of customer service at all times• Upselling services to customers to maximise sales profits• Ensuring daily KPI's were met• Dealing with customer complaints and queries whilst ensuring a positive outcome for the customer and the business• Managing budgets including full accountability for club P & L• Planning and execution of our local promotional planner• Promoting the club on social media and other digital platforms

Metrocentre, Gateshead

Developed sales strategies within two flagship stores to improve profitability• Developed, implemented and maintained a business plan for the shop• Co-ordinated sales, purchases, distribution and staff costs• Enforced the store policies, principles and procedures• Recruited, inspired and motivated 35 staff members as well as training them up in line with the company policies• Developed individuals through specific training• Interpreted, analysed and produced sales and financial reports• Delivered the highest standard of customer service at all times• Upsold services to customers to maximise sales profits• Ensured daily KPI's were met to kit team targets• Dealt with customer complaints and queries whilst ensuring a positive outcome for the customer and the business• Managed budgets

Developed sales strategies within the store to improve profitability • Assisted other stores in the UK such as Preston, Manchester, Huddersfield and Glasgow • Developed, implemented and maintained a business plan for the shop • Co-ordinated sales, purchases, distribution and staff costs • Enforced the store policies, principles and procedures • Recruited, inspired and motivated a whole new team of staff members from scratch as well as training them up in line with the company policies • Developed individuals through specific training • Interpreted, analysed and produced sales and financial reports • Delivered the highest standard of customer service at all times • Upsold services to customers to maximise sales profits • Ensured daily KPI's were met to kit team targets • Dealt with customer complaints and queries whilst ensuring a positive outcome for the customer and the business • Managed budgets

Sunderland, United Kingdom

Store manager of a medium sized convenience store. Full responsibilty for all store KPI's. profit and loss including minimising waste. . Proud of my achievements in this role including building up a loyal team which stayed the same for nearly 3 years until I left the position. Left due to potential threat of redundancy (company since bought by One Stop ltd/Tesco with the store re-sold). Also assisted and supported several other stores including training new managers.

University Certificate In Leisure Leadership, Leisure And Recreational Activities

2 year course with emphasis on colour insights to get the best out of people, management styles and dealing with change

Education record