Michael Walker Email & Phone Number

Reno, Nevada, United States

• Installed and configured network and IT hardware at new, rebranded, and remodeled gas station locations, ensuring seamless integration and operational readiness.• Managed end-to-end setup of computers and related technology, including point-of-sale systems, fuel dispenser systems, network routers, and security systems, to support efficient store operations.• Diagnosed and resolved hardware and software issues, performing repairs and troubleshooting to minimize downtime and maintain system reliability.• Conducted on-site training sessions for staff, equipping them with the essential skills and knowledge for effective use of IT systems and hardware.• Performed regular inspection/maintenance and upgrades on IT infrastructure, proactively addressing potential issues to enhance system performance and security.• Coordinated with store managers and IT support teams to ensure smooth installation processes and swift resolution of technical problems.• Documented installation procedures, troubleshooting steps, and hardware configurations, creating detailed records for future reference and system audits.

• Maintained and operated 13 CNC machines ranging from mills to lathes with 100% compliance.• Inspected finished products to ensure they met required tolerances within thousandths of an inch.• Performed all necessary maintenance, calibrated, and cleaning on equipment valued at >$200K.• Kept detailed records on the number of parts manufactured, the number of parts scrapped, tools changed, and tool offset adjustments made with no discrepancies and zero loss of inventory. • Loaded, unloaded, and prepared raw materials for machining with no loss or damage.

Reno, Nv

• Produced legible and accurate documentation reflecting diagnostic steps taken and work performed to repair the vehicle for the organization, insurance companies, and the customer.• Maintained a safe work environment for all personnel and clients; adhered to all regulations and company policies with no discrepancies or incidents reported. • Repaired or replaced on average 2-3 engines per week in a variety of Ford vehicles as part of the dealership heavy line section in the service department.• Inspected and repaired brake and suspension systems, steering systems, transmissions, and fuel components as needed with 100% compliance.

Reno, Nv

• Led and coordinated daily security operations, managing a team to ensure effective implementation of security protocols while maintaining high levels of customer service and professionalism.• Conducted training and development sessions for security staff on emergency response, conflict resolution, and customer interaction, enhancing both security and service quality.• Monitored and managed security systems, including surveillance cameras and alarms, while also addressing customer inquiries and concerns to ensure a safe and welcoming environment.• Developed and enforced security policies and procedures, balancing safety measures with customer needs and feedback to enhance overall satisfaction and compliance.• Responded to and managed security incidents, providing clear communication and assistance to customers during emergencies and liaising with law enforcement to resolve issues efficiently.

Reno, Nv

• Diagnosed and repaired cosmetic and basic mechanical issues on >100 home appliances per week sent back for returns to ship out for resale.• Cataloged parts needed to complete appliance repairs and verified order status with no discrepancies.• Completed all documentation in a complex online system to allow inventory system updates throughout the organization with 100% accountability.

Salt Lake City, Utah, United States

• Performed assigned work on a weekly average of 20 vehicles as outlined on repair orders with efficiency and accuracy, in accordance with dealership and factory standards.• Diagnosed the cause of malfunctions and performed repairs, if authorized by Service Consultants.• Kept abreast of factory technical bulletins and attended factory-sponsored training classes to remain updated on product platforms and fully certified. • Examined vehicles to determine if additional safety or service work was required or requested.• Coordinated with the parts department to ensure the availability of parts required for vehicle repair.

Fort Drum, New York, United States

• Contributed to timely work order completion and reduced phase timelines to an average of 4 days faster than the standards; enabled the task force to provide >49,500 combat flight hours.• Used micrometers, calipers, and other precision measuring tools to assure parts remained within required specifications with 100% compliance.• Maintained equipment used to assist in recovery missions valued at >$1M with no discrepancies. • Completed >50 unscheduled repairs and mentored junior personnel on maintenance and aircraft recovery techniques with 100% accountability. • Provided technical guidance and training to >30 junior personnel; maintained qualifications at 100%. • Managed a maintenance team of 6 to 8 personnel during major scheduled maintenance inspections.

Fort Carson, Colorado, United States

• Contributed to a 97.5% operational readiness of 14 combat tanks, 9 light tactical vehicles, Armored Humvees, and 10 support vehicles during a 15-month deployment.• Entrusted with a Hercules tracked recovery vehicle for over one year; maintained accountability of all tools valued at more than $2M with 100% accountability. • Enhanced mission readiness by cross training all 8 personnel in the maintenance section to work on all company vehicles.

Salt Lake City, Utah, United States

• Handled billing issues involving customers’ cable TV and internet accounts over the phone and email.• Maintained detailed notes to accounts when customers called documenting the reason for the call, the process followed, and the resolution of the interaction with no discrepancies. • Provided technical support for cable and internet services over the phone and email.