Michael Walker Email & Phone Number

Reno, Nevada, United States

• Installed and configured network and IT hardware at new, rebranded, and remodeled gas station locations, ensuring seamless integration and operational readiness.
• Managed end-to-end setup of computers and related technology, including point-of-sale systems, fuel dispenser systems, network routers, and security systems, to support efficient store operations.
• Diagnosed and resolved hardware and software issues, performing repairs and troubleshooting to minimize downtime and maintain system reliability.
• Conducted on-site training sessions for staff, equipping them with the essential skills and knowledge for effective use of IT systems and hardware.
• Performed regular inspection/maintenance and upgrades on IT infrastructure, proactively addressing potential issues to enhance system performance and security.
• Coordinated with store managers and IT support teams to ensure smooth installation processes and swift resolution of technical problems.

• Maintained and operated 13 CNC machines ranging from mills to lathes with 100% compliance.
• Inspected finished products to ensure they met required tolerances within thousandths of an inch.
• Performed all necessary maintenance, calibrated, and cleaning on equipment valued at >$200K.
• Kept detailed records on the number of parts manufactured, the number of parts scrapped, tools changed, and tool offset adjustments made with no discrepancies and zero loss of inventory.
• Loaded, unloaded, and prepared raw materials for machining with no loss or damage.

Reno, NV

• Produced legible and accurate documentation reflecting diagnostic steps taken and work performed to repair the vehicle for the organization, insurance companies, and the customer.
• Maintained a safe work environment for all personnel and clients; adhered to all regulations and company policies with no discrepancies or incidents reported.
• Repaired or replaced on average 2-3 engines per week in a variety of Ford vehicles as part of the dealership heavy line section in the service department.
• Inspected and repaired brake and suspension systems, steering systems, transmissions, and fuel components as needed with 100% compliance.

Reno, NV

• Led and coordinated daily security operations, managing a team to ensure effective implementation of security protocols while maintaining high levels of customer service and professionalism.
• Conducted training and development sessions for security staff on emergency response, conflict resolution, and customer interaction, enhancing both security and service quality.
• Monitored and managed security systems, including surveillance cameras and alarms, while also addressing customer inquiries and concerns to ensure a safe and welcoming environment.
• Developed and enforced security policies and procedures, balancing safety measures with customer needs and feedback to enhance overall satisfaction and compliance.
• Responded to and managed security incidents, providing clear communication and assistance to customers during emergencies and liaising with law enforcement to resolve issues efficiently.

Reno, NV

• Diagnosed and repaired cosmetic and basic mechanical issues on >100 home appliances per week sent back for returns to ship out for resale.
• Cataloged parts needed to complete appliance repairs and verified order status with no discrepancies.
• Completed all documentation in a complex online system to allow inventory system updates throughout the organization with 100% accountability.

Salt Lake City, Utah, United States

• Performed assigned work on a weekly average of 20 vehicles as outlined on repair orders with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnosed the cause of malfunctions and performed repairs, if authorized by Service Consultants.
• Kept abreast of factory technical bulletins and attended factory-sponsored training classes to remain updated on product platforms and fully certified.
• Examined vehicles to determine if additional safety or service work was required or requested.
• Coordinated with the parts department to ensure the availability of parts required for vehicle repair.

Fort Drum, New York, United States

• Contributed to timely work order completion and reduced phase timelines to an average of 4 days faster than the standards; enabled the task force to provide >49,500 combat flight hours.
• Used micrometers, calipers, and other precision measuring tools to assure parts remained within required specifications with 100% compliance.
• Maintained equipment used to assist in recovery missions valued at >$1M with no discrepancies.
• Completed >50 unscheduled repairs and mentored junior personnel on maintenance and aircraft recovery techniques with 100% accountability.
• Provided technical guidance and training to >30 junior personnel; maintained qualifications at 100%.
• Managed a maintenance team of 6 to 8 personnel during major scheduled maintenance inspections.

Fort Carson, Colorado, United States

• Contributed to a 97.5% operational readiness of 14 combat tanks, 9 light tactical vehicles, Armored Humvees, and 10 support vehicles during a 15-month deployment.
• Entrusted with a Hercules tracked recovery vehicle for over one year; maintained accountability of all tools valued at more than $2M with 100% accountability.
• Enhanced mission readiness by cross training all 8 personnel in the maintenance section to work on all company vehicles.

Salt Lake City, Utah, United States

• Handled billing issues involving customers’ cable TV and internet accounts over the phone and email.
• Maintained detailed notes to accounts when customers called documenting the reason for the call, the process followed, and the resolution of the interaction with no discrepancies.
• Provided technical support for cable and internet services over the phone and email.