Michael Walker Email & Phone Number

Kirkland, WA, US

Bellevue, Washington, United States

Seattle, Washington, United States

Community Manager of 306-unit mixed use, class A mid-rise community in West Seattle. Took over community at stabilization. Manage the day to day operations with focus on resident retention, delinquency, and transition from the Eviction Prevention Program.

Greater Seattle Area

Responsible for the efficient and effective oversight of the day-to-day operations and management of 9 market rate apartment communities totaling 500+ residential units. Additional responsibilities include staff recruiting, training and development, business development, budget preparation, weekly and monthly financial reporting and administration, cash.

Washington, United States

Oversee the management and operations of Collective Communities Property Management. The portfolio consists of 20 manufactured home communities totaling 1,319 units in Washington, Oregon, Idaho, Utah, and Colorado. In this role, I was responsible for bringing online 3 new acquisitions. This consisted of importing rent rolls into our property management.

Seattle, Washington, United States

Community Manager of 270-unit mixed use mid-rise community in Seattle’s Ballard neighborhood. This community has a homeless encampment adjacent to the property itself. I have been connected with the Ballard Improvement Alliance as well as District 6 Council member Dan Strauss in efforts to address concerns regarding the encampment as expressed by.

Bellevue, WA

Managed a 260-unit class “C” garden style community with a staff of 5 that was recently approved for refinancing. Implemented the beginning phase of interior renovations for all units and planning for an exterior re-skin.

Seattle, WA

• Managed a 236-unit high-rise in Seattle’s First Hill. Staff consisted of 7 employees: Maintenance Manager, Maintenance Tech 2, Maintenance Tech 1, Senior Sales Associate, Sales Associate, Housekeeper, and a Concierge..
• Exceeded budgeted occupancy month over month within first 3 months while increasing rents.
• Trained staff in customer service techniques (i.e., The Art of the Apology, 10/5 Rule, and Turning Me to We).
• Trained staff in Cost of Poor Quality (COPQ) to increase efficiency in daily site operations.
• Ensured community complied with national practices and regulations (Fair housing/Seattle Municipal Code).

Bellevue, WA

• Oversaw daily operations of Two Lincoln Tower apartment community under Director of Resident Services. Two Lincoln Tower was my first lease-up experience. Managed 3 leasing agents, handling employee training.
• Gained excellent customer service/concierge training through Kemper Development Company.

Issaquah, WA

• Supported daily property operations of Discovery Heights which was a 368 mixed use community, overseeing strategy execution and staff development under direct supervision of the Property Manager. I managed a leasing.
• Reduced delinquency rates by 20% within first 3 months by consistently generating and posting notices month over month and following up aggressively with delinquent residents

Boise, ID

• This was the very first property I managed. It was a 75-unit garden style apartment community. As Property Manager I was responsible for maximizing the property’s net operating income and otherwise facilitate optimum.
• Increased total rent income 21% (in first six months), by adjusting rental rates to meet market conditions.
• Improved net operating income 4% during first year, after reducing operating expenses by 6%.
• Decreased maintenance expenses 34% by utilizing Cost of Poor Quality (COPQ) to determine maintenance deficiencies.