Michael Wallace Email & Phone Number

Greensboro, NC, US

Irvine, California, United States

Washington D.C. Metro Area

• Lead a team of cross-functional professionals who manage some of Fannie Mae’s most important lender relationships in support of racial equity and housing stability. Through collaboration, my team delivers high-touch.
• Team supported loan deliveries of over $190 billion in 2021
• Consistently attained best-in-class Net Promoter Score (NPS) for the last 5 years.
• Employed lean management skills to improve application-to-close cycle time by over 10% with key customers.
• Deployed structured coaching and development plan for all associates including bi-weekly sessions covering a variety of topics. Resulted in promotions for 10+ associates over the last 5 years.
• Through Lean Management Problem Solving, created a strategy and engagement framework for implementation of Fannie Mae’s Duty to Serve initiatives. Clarified goals were set, how they should be implemented, and inclusion.

Washington D.C. Metro Area

• Led team of seven account managers who supported 1200+ smaller lender partners.
• Developed and executed segmentation/execution strategy resulting in $15 B of incremental growth in a 2-year period.
• Maintained increased level of deliveries in a declining market.
• Developed and promoted 6 associates on my team.

• National Sales Client Development Manager – Partnered with regional executives of our National Clients to create and implement strategy around building business together.
• Coordination of new National Clients including training, salesperson assignment, and procedural processes to ensure a successful launch.
• Dotted-line management of 15 Account Executives supporting our National Clients. Regional Operations Center Manager – Led production management including hiring, training, and coaching individuals to reach their.
• Responsible for pipeline management to ensure efficiencies that reached and exceeded company standards.
• Grew monthly mortgage volume rate from $30 million to $100 million within 3 years.
• Promotion of company culture to maintain atmosphere while growing to over 100+ associates and over $1B in production.