Michael Wallace Email & Phone Number

Baltimore, Maryland Area

• Lead region of 13 clinics across three states (MD/VA/DE) that provides life sustaining dialysis treatment to over 900 patients.• Human resource management of 270 employees, 900 patients for over 140,000 treatments per year.• Provide direct oversight $38m P&L across 13 outpatient dialysis facilities. • Lead regional operations performance improvement from 83rd to 33rd in 8 months (of 270 regions) on balanced scorecard ranking. • Partner with each units Facility Administrator to ensure each unit remains compliant with federal, state and other regulatory agencies requirements / standards.• Responsible for the opening and initial certification of six new dialysis units throughout Maryland, Delaware, and Virginia.

Baltimore, Maryland Area

Multi-site clinical / operation management

Baltimore, Maryland Area

Multiple site operational management.Responsibilities in regard to Patient Care Management: Facilitates patient admissions and providing facility tours for perspective patients. Manages quality of care being provided from reviewing each patient monthly with physicians to ensure quality care being provided. Manages monthly Quality Assurance meetings with multi-disciplinary team to include Social Worker, Dietitian, Clinical Nurse Manager and Medical Director.Responsibilities in regard to employees include: Notifying recruiters to send qualified candidates when needing to hire staff Interviewing and hiring staff Making sure teammates complete all training and pass competency exams Performing teammate job evaluations Determining teammate work schedules Delegating duties to the right person to complete a job Assisting members of the team, such as social workers with finding patient transportation or nurses with determining patient scheduling.Some administrative functions include: Creating and following a budget Ordering center supplies and patient medications Receiving and inventorying supplies Communicating with vendors Completing administrative paperwork Meeting monthly with the regional director Attending quarterly meetings to discuss: patient outcomes, facility ranking, possible center issues, patient infection rate, physical inspection of the building, training and education for teammates, water quality, reuse averages, biomedical reports, safety programs, incident reports, audits and surveys

Managed approximately 80 physicians, medical support staff and facilities personnel. Duties included time keeping, time card approval, budgeting, appointment management, process improvement projects. Managed major occupational health programs in accordance with OSHA and other federal regulatory policies. Facility rennovation/new construction projects and facility maintenance. Medical equipment standardization and consumable medical and administrative supply purchasing.

Provide dedicated leadership for the largest Occupational Health and Radiation HealthProgram. Supervise and monitor performance of 86-person team, including seven managers, ina clinic serving 15,000 individuals. Prepare and implement operations plans; ensurecompliance with regulatory, safety, and quality standards. Administer preventive /occupational health program and manage healthcare education program focused on targetpopulation. Train and develop team members and junior managers.Key Contributions:* Achieved status as healthcare center of excellence* Reduced patient wait times and improved customer service dramatically through improvedadministrative processes and increased access to care* Reduced no show rates from 30% to <1% through process improvements* Improved per-encounter revenue generation from 80% to average of 113% for 3 consecutiveyears through training and improved coding accuracy.* Reduced radiation health program record error rate from 22% to only 3% through improvedtraining for staff* Recognized for exceptional leadership of ambulatory healthcare clinic providing primarycare and occupational medicine for 15,000 individuals.* Led team to achieve recognition among top 5 Occupational Health Clinics withinworldwide organization along with prestigious Chief of Naval Operations '08 Safety Award.

Managed 30-person team to provide leadership for mobile healthcare and operationsfacility; coordinated across departments to achieve goals. Managed certificationprocesses; delivered individual and group training; conducted performance and safetyaudits, resolved complex problems, and served as management and team resource fortechnical and operations issues.; Achieved greater than 90% medical readiness during period of frequent turnover.· Coordinated first safety audit in five years and achieved zero deficiencies.· Recognized for superior leadership and performance that far surpassed expectations.

Administered healthcare provision; supervised four medical technicians as well as searchand rescue program. Provided training and individual coaching on personal health andnutrition. Maintained full compliance with industry and safety regulations as well asorganizational standards.Key Contributions:· Led search and rescue team that achieved "outstanding" and "best in region" honorsduring audits.· Successfully trained seven assistant fitness coordinators in nutrition and exercisetechniques, maximizing opportunities for occupational health and safety among all teammembers.· Delivered 32 professional development training sessions for 40 cross-functional teammembers of multiple levels.