Michael Wallace Email & Phone Number

Philadelphia, Pa, Us

The Team Lead is a supervisor responsible for the supervision/management of the onsite SOW related to customer requirements. The Team Lead supports and leads a team of VWR on-site personnel acting as a single point of contact for the customer, Johnson and Johnson. Most of the time (~80%) is spent coordinating/assigning work, supervising personnel and ensuring customer requirements are met. Supervisory responsibilities include leading/directing team efforts, annual associate reviews, succession planning and associate training and development. Job responsibilities also include: management of open order status reports, metrics and department reports, and SOP/SOW maintenance. JOB RESPONSIBILITIES• Coordinate, assign and perform work provided in SOW related to customer requirements. • Coach and motivate team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourage, through mentoring, individual professional growth and team growth. • Provide training and development to associates to perform required tasks. • Handle administrative duties such as associate performance appraisals, time card review, vacation scheduling, etc. • Create and maintain: SOP’s, SOW’s, SPI’s and KPI’s. • Provide customer reporting and data analysis. • Act as liaison between customer, VWR services and VWR sales.

Provides line management to 30 member field service team that supports high volume digital publishing and printing equipment.