As a leader of the GE Healthcare customer support and a service team, my position was responsible for the improvement of the customer experience through the delivery of several change management and cost saving programs, as well as the on going management of;- up to 18 staff across multiple states and countries- Forecasting of inventory levels for global accessories and consumables business- Procurement of inventory and management of multiple warehouses across multiple countries- Key Technology roll out- IVR redesign and deployment- KPI Development- Training Development- SOP (standard operating procedure) development- Workforce optimizationThis role involved a large portion of stakeholder management as the GE1 team supported across multiple functions such as service, sales, inventory, finance and applications in the ANZ GE Healthcare business.

Managed a large team across multiple sites for IGA Supermarkets. Responsible for team management and development, inventory rotation and control, rosters and payroll.