Michael Wallner Email & Phone Number

Supervise the floor of an active retail clothing establishment offering men's and women's apparel dedicated to guests seeking to live the island lifestyle.Manage and support the Stock Coordinator in regards to incoming and outgoing merchandise as well as inventory control.Manage the entire Men's department in all regards including inventory control, merchandising, and sales.

Managed and directed all activities relevant to Finance & Loan agreements.Responsible for managing client relationship with prime lender organizations. Submitted, approved, and billed deals averaging $18K. Provided final approval on all sales, trade-ins, financing and credit arrangements. Monitored and reported sales volume, financial and business transactions.Coached and mentored 20 sales associates; taught employees successful sales and closing techniques.Kept current with dealership policies and financial regulations.Managed the sales operation and ensured deals were in accordance of established regulations. Ensured employees provided highest standards of customer satisfaction and quality service at all times.Prepared monthly and yearly reports.

Responsible for generating sales and closing deals. Worked closely with the Sales and Finance managers on conducting trade-in appraisals and evaluating financial opportunities for the customer.Established a customer network base. Conducted customer follow-ups and referrals.Selected Salesman of the month 5 times in 8 months for sales revenue and customer satisfaction.

Responsible for all activities related to tournament operations at an upscale, 36 hole resort golf facilityManaged Fortune 500 groups ranging in size from 20 to 300 participates.Tournament coordination included tee sheets, course coordinates, food and beverage necessities, and tournament scoring.

Responsible for oversight of all functions of the golf operation excluding maintenance.Established and maintained positive customer relationships and positive guest satisfaction survey results of over 95&%.Directed and managed staff in golf operations consisting of golf shop sales operations and merchandise inventory.Empowered to plan and coordinate various events and activities to include golf tournaments and clinics, developed marketing plan, promoted services and recruited businesses to grow course membership and use of the course.Accountable for all human resource functions such as; hiring, training, promotion, and termination.Entrusted to develop and manage $10 M golf operations yearly budget. Restructured department and course services, improved performance and increased membership 4%, merchandise sales 6%, and course usage 4% annually.Promoted to direct and manage 3 resort courses and country clubs.

Responsible for all day-to-day operation of the resort's golf department. Oversaw entire human resource function of department including hiring, supervising, training, and scheduling of 25-30 associates and conducting yearly performance reviews.Continued the role of golf professional providing golf lessons to club members and resort guests. Entrusted with entire merchandising operation including all buying resulting with a gross annual sales of $200,000 to $250,000.Empowered for the planning and execution of all member tournaments and programs. Sold, organized and executed all facets of over 100 annual corporate and local golf outings that included 20-500 participates.Accountable for the promotion of the facility and the game of golf. Responsible for ordering, reviewing and processing all expense items.Assisted the General Manager in the development of the golf operations yearly budget. Monitored merchandise sales and course usage, prepared reports and analysis to track trends, and provided recommendations to maximize revenues and usage.Participated in weekly resort management staff meetings and group forecast meetings.oversight of all functions of the golf operation excluding maintenance.Established and maintained positive customer relationships and positive guest satisfaction survey results.Directed and managed staff in golf operations consisting of golf shop sales operations and retail inventory.