Michael Wallstrom Email & Phone Number

Chewelah, Washington, United States

Working as a ConnectWise Automate Ninja, so that you can stay focused on your business!

Acting as an escalation resource for L1/L2 and Cyber Security Technicians.Ensuring projects remain in scope and clients' needs are exceeded.

Spokane-Coeur D'Alene Area

• Client should come away from project excited to tell colleagues all about their experience• Communicate with client to confirm project scope and most desired results and concerns• Establish clear communication channels between clients and team resources via phone, video conferencing, email and onsite as appropriate• Use Connectwise Project Boards, and Templates, to manage and document timelines, expectations and deadlines• Review past projects for possible areas of improvement to be carried forward into future projects and project templates• Create, modify and streamline Project Templates within Connectwise Manage• Update templates as Best Practices change• Managing Team Resources, Vendors & Client Schedules• Document all progress, changes and communications thoroughly in ticket system and communications with client, internal team and 3rd party resources• Documenting project needs, resources and tracking inventory• Assign project tickets to appropriate resources, and monitor progress• Report to, and consult with Project Director as needed

Spokane-Coeur D'Alene Area

• Typical Advanced Security onboarding sees 300%-500% improvement in Secure Score• Developing training for client and help desk users in email security and social engineering awareness• Managing, Maintaining & Supporting our Security Stack including-• Webroot AV• 365/GSuite Security controls• Huntress Threat Detection• Malware Detection & Removal• Patch Management (Windows & 3rd party software)• Implementing MFA throughout 365 clients and internally; auditing same regularly• Client education & phishing tests (IDAgent)• Develop & Implement Cyber Security Response Plan• Develop & Implement Cyber Security “Decision Tree” for Help Desk technicians• Responsible for onboarding of Advanced Security clients• Tracking of latest ransomware threats & documenting decryptors• Documenting all Security related information in ITGlue

Spokane, Washington Area

System Administrator for Connectwise Automate (Labtech,) & Control (ScreenConnect) managing ~1,000 systems across 40+ networks. I extensively-• Create scripted routines to resolve repetitive client issues• Creation of new groups, scripts, monitors, alerts, advanced searches for autojoin functions, “Extra Data Fields,” etc.…• Create “one off” scripts to be used on an as-needed basis by other help desk technicians, including extensive workstation overhaul scripts that save technicians *hours* of bench time• Create, configure, manage Patch Manager; schedules, custom and stock, approved patches, etc.• Troubleshoot Patch Manager issues such as bad patches released, preventative damage control when Microsoft releases bad patches or Feature Updates• Scripts are a combination of Automate Scripting, MS Batch and PowerShell (2.0 through 5.1.)• Work with PatchRemedy & PowerShell 5.1 to resolve Feature Update issues with Windows 10 and CW Automate• Scripted process to automate updating of Windows systems from PowerShell v. 2.0 to PowerShell 5.1 silently• Review & edit new client onboardings for accuracy and completeness• Review & edit location additions to existing clients• Plan & carry out update installs to CW Automate• Manage, create & edit both internal and remote system monitors, including advanced SQL based monitors• Manage stock and custom alerts, with full tie-in to CW Manage help desk ticketing system• Manage security and user permissions of Automate and Control

Spokane, Washington Area

On-site System Administrator (and sole technician) for a school district client; I manage most aspects of the district’s IT infrastructure and end points, from deployment to end user issue resolutions. Work has been about 70/30 % onsite vs remote. This is made up of roughly 3,000 devices and includes-• 25+ Mac desktops (MacMini, iMacs)• 70+ Mac laptops (Macbook Pro’s)• 1000+ iPads• Apple DEP re/configuration via Configurator 2, Mac ServerOS, and Mosyle MDM• Mass app purchasing & deployment through Apple App Store for EDU/Apple School Manager and Mosyle MDM• Use of Bonjour Gateways to configure printing across LAN subnets (Lantronix, Ruckus) for Apple devices on Windows network• Troubleshooting of device, app, and Wi-Fi issues regularly• 200+ Chromebooks • Re-imaging, deployment, Kiosk and app installations by Google Apps for EDU console• ~300 Windows desktops (XP through Windows 10)• Planned & deployed migration from XP to 7, then later 7 to 10• Relied heavily on Clonezilla early on, later moving to WDS, then MDT imaging systems• For difficult cases, did direct image capture and deployment directly using DISM shell commands with live driver injections• 60+ Windows laptops (Same range as workstations above)• Windows servers (virtual and physical, 2003 – 2016)• Day to day operation, management & troubleshooting of server systems-• DHCP, Active Directory, RADIUS Wi-Fi authentication, Group Policy, Folder Redirection, and printer deployment• Wireless infrastructure, such as • Ruckus Wireless Zone Director and 24+ access points• NEST video camera troubleshooting• Maintain, upgrade ~5 Windows desktop labs

Colville, Washington, United States

~Provide support for Philantech3, (formerly Innovation Computing,) Vaagen Brother's Lumber, Kettle Falls & Republic School Districts.~Communicated with staff & management to identify end user needs, business requirements and limitations, then determine and implement solutions; this frequently included 3rd party software & occasionally self-crafted code~Document both solutions to user issues as well as IT structural changes (network mapping, server software identification)~Extensive use of Connect-wise ticket system for issue tracking, documentation and information distribution to related parties~Computer Repair: Hardware diagnosis, replacement & upgrade, Malware (virus, spyware) removal, networking support to include Active Directory, network printer installation & troubleshooting, etc.~Developed internal Windows Deployment Services (WDS) after utilizing Clonezilla previously, both extensively.

Responsible for a wide variety of computer repair services, both personal and commercialPrivately contracted technician for Key Bank, Washington Mutual, PCSOS, Barrister Services, P3 Communications, Integrated Technology Services and Network Dynamics Inc

Local site: http://www.wa.gov/esd/ws/colville/Implemented resume assistance program for local veterans; significantly improved resumes of 40+ veterans, resulting in at least 2 nearly immediate job offers for the served veteranOrganized, designed and produced new Work Source "How To" Resume handout for job seekersAssist State Employment Security Department's Disabled Veterans Organization Program representative, Richard Langford. Work closely with ESD staff to assist job seekers with finding suitable employmentLearned (and studied) WA State SKIES information management system

Ft. Riley, Ks / Kuwait / Ft. Leonardwood, Mo

Entered US Army as an E1 Private, surpassed all requirements with excellence, achieving promotion waivers at every step, fast tracking to E4 Specialist within 2 years. Specialized training included:~Information security~Discretional use of sensitive, confidential, and classified information~Logistics~Sexual Harassment~Ethics~Hazmat regulations (transport, storage, cleanup, emergency)~Government publications officer (inventory, tracking and ordering for 300 person unit)~Preventative maintenance~Leadership~Personnel management~Time management~First Aid~Safety~UCFRSpecific accomplishments include:• “Army Commendation Medal” for outstanding selfless service, attendance, cooperation, self – motivation, and leadership• “Army Achievement Medal” for saving in excess of $144,000 of US property, and possibly lives, by putting out a fire on a cargo truck carrying in excess of 20,000 pounds of explosives• “Good Conduct Medal”, for 3 years of exemplary performance without a single negative administrative action or otherwise negative record, US Army• “Armed Forces Expeditionary Medal” for overseas service in the Middle East (Specifically, during 9/11/2001)• “National Defense Service Medal” –awarded twice for duty during wartime• “Driver’s Badge”, for 1,000 accident free miles driven- US Army

Bachelor'S Degree, Cum Laude, Management Information Systems (Mis), 3.66

Activities and Societies: Graduated in 3.5 years; President's Honor Roll every semester.http://online.wsu.edu/undergrad/informationSystems..

Aa, Business Administration

Transferred to Edmonds CC to complete courses not offered through Spokane Falls CC, in order to stay on WSU graduation plan (BA.

Associate'S Degree, Business Administration, Management And Operations

Activities and Societies: Planned degree path for WSU Management Information Systems BA; Stuck to this path strictly through all 3 colleges.

Certification, Fiber Optics

Activities and Societies: Fiber Optic termination & basic information course