Michael Wallwork Email & Phone Number

Bolton, Gb

Bolton, Gb

United Kingdom

Prestwich, England, United Kingdom

I have been seconded into the role of 2nd Line IM&T Technical Lead with responsibility for managing the second line engineers and the day-to-day running of the 2nd Job Queue. with additional responsibilities including managing all projects relevant to the second line team.

Prestwich, England, United Kingdom

I am currently seconded into the Role of ICT Service Desk Manager, with responsibility for the day to day running of the helpdesk function.

Manchester, United Kingdom

Working for Greater Manchester Mental Health NHS Foundation Trust, Proving support to an expanding number of Trust Sites across North, Central and South Manchester. • Provide 2nd line technical support via Skype, Onsite and Remote Desktop methods.• Physical migration of Computer hardware, replacing & imaging to meet GMW requirements.• Troubleshooting hardware / software user issues to provide a positive 1st time resolution using the Manage Engine ticketing system.• Providing ongoing support to GMW employees in information sensitive environments, from Acute mental health wards to private consultant’s clinics. • Maintain stock / inventory of ICT equipment.• Maintaining network integrity.• Resolve Network Access queries using Active Directory.• Support user through all stages of problem resolution within fixed SLA’s.• Configuration of PC Hardware installations and updates.

Bolton, United Kingdom

Providing support to the project implementation team in the roll out of the new Microsoft Dynamics HR / Payroll system.Tasks Performed:• Running data analysis on key project objectives.• Attend daily meetings to make sure of project success.• Running reports on key company KPI targets.• Supporting internal customer communication via Telephone / E-mail.• Office Administration duties Inc., filing & validation of data

Bolton, United Kingdom

Providing support as part of a busy HR team which support over 670 Dental surgeries.Tasks Performed:• Data Entry through bespoke in-house systems.• Running reports on key company KPI targets.• Responding to customer communication via Telephone / Fax / E-mail.• Office Administration duties Inc., filing & validation of data

Leigh

Providing support as part of a busy administrative team which deals with all aspects of international shipping for their products.Tasks Performed:• Data Entry through bespoke in-house systems.• Running reports on key company KPI targets.• Responding to customer communication via Telephone / Fax / E-mail.• Office Administration duties Inc., filing & validation of data

Manchester, United Kingdom

Bolton, United Kingdom

To support and develop all member of my team in respect of their roles as level 4 caseworkers.Tasks Performed: • Provide full back office support to team manager & maintain all aspects of documentation relevant to role• Deploy a variety of coaching techniques, tailoring my approach to each team member• Working within strict guidelines and time frames to make sure the individuals & the team hit all targets• Deal with escalations and adhoc solutions when required• Manage team in absence of Team Performance Manager.

Bolton, United Kingdom

To quality check all aspects of overpayments in respect of child Maintenance Claims. Tasks Performed:• Provide full back office support to team manager & maintain all aspects of documentation relevant to role

Bolton, United Kingdom

1st line support for EPOS systems for major high street companies including pound stretcher / Mark One & MotorWorld.Tasks Performed: • Remote EPOS Support • Customer service skills Inc. Communication via Phone / Fax /E-mail• EPOS Till issue diagnostic / resolution & call logging.

Wigan, United Kingdom

To provide administrative support at the Hindley Depot for the transport division of Wigan CouncilTasks Performed: • Data Entry through in-house database system.• Office Administration duties Inc., filing, data entry, validation of data• Communication via Telephone / Fax / E-mail

Bolton, United Kingdom

Supporting 1300 users including Admin Staff, Teachers and Students. Laptop support for 100 Staff members and 250 6th Form Students. Maintaining the School’s Wireless Network and troubleshooting issues and problems. Provision of E-mail & Telephone based support encompassing Remote School site.• All aspects of Network Administration duties on day to day basis.• Manage and Maintain Antivirus Server / software.• Manage / Maintain Print / DNS / Internet Servers.• Manage stock of over 350 wireless laptops.• Provide 1st / 2nd line technical support via Telephone / Face to Face and E-mail.• Maintain school technological infrastructure.• Maintain projectors / smart boards / desktop and notebook computers.• Maintain stock / inventory of ICT equipment and supplies.• Develop working relationships with external suppliers.

Bolton, United Kingdom

Tasks Performed: • Verify Signatures on cheques.• Office Administration duties Inc., filing, data entry, validation of data• Communication via Telephone / Fax / E-mail

Manchester, United Kingdom

Supporting 400 internal users, remote laptop and Branch users. Maintaining the Genesis Network and troubleshooting issues and problems. Provision of E-mail & Telephone based support. Tasks Performed: • Migrated networking OS to Windows XP from 98.• Set-up and maintenance of Sav and Print server.• Troubleshooting hardware / software issues.• Maintaining network integrity.• Rollout and support of Active Directory / NAV/SAV.• Head Office migration from Salford to Bury.• Responsible for daily backup procedures.• Manage and Rollout PC imaging system and Laptop imaging systems.• Support user through all stages of problem resolution within SLA’s.• Configuration of PC Hardware and installations and updates.

Bolton, United Kingdom

Tasks Performed: • Office Administration duties Inc., filing, data entry, validation of data • Communication via Telephone / Fax / E-mail• Data entry / Administrative Duties

M10982 Supporting And Troubleshooting Windows 10

Itil Foundation Certificate In It Service Management

Bachelor Of Science (Bsc), Information Technology, 2:1

Activities and Societies: All things Technological

Btec National Dipoma, Computer Studies, Merit / Distinction