In this role, I was accountable for spearheading hiring of 15 new data engineers to expand product teams; motivate a team of 20 data engineers, data scientists, and devops engineers to deliver quality solutions; align essential skills to current and future staff by implementing and chairing the data engineer job family. Streamline product team model to lead in the creation of an additional product teams in the enterprise data solutions organization. Establish the best in breed platform by analyzing and employing a combination of vendor and in house-built solutions. Cultivate trust with internal customers to partner in building a platform.Highlights of my accomplishments: ➺ Enabled profitability by setting up the first machine learning and artificial intelligence product team using success of implemented minimum viable product.➺ Led productionization of the platform providing up to 80% of time savings for users by owning the artificial intelligence and machine learning platform strategy and roadmap through partnerships with clients.➺ Successfully deployed the first machine learning platform at a Fortune 100 company; maintained communication with senior leadership that led to the buy in with implementation of a machine learning platform.➺ Evaluated progress towards customer outcomes for greater focus and increased value delivery by influencing the shift to an objectives and key results framework for the data organization.➺ Developed and standardized product teams for the organization to inspire additional teams being formed, all generating business value more quickly than the previous project model.

During this tenure, I sourced and built a dedicated team to support the Progressive public cloud product, enabling the data science community to focus less on support and enhancements while continuing to enable speed to market with data science solutions. Pooled resources with the acquisition data science team to form and implement a minimum viable product providing a model deployment platform.Two of my achievements: ➺ Enabled $200M+ in lifetime underwriting profit by successfully implementing over 15 models while leading to the approval for a creation of a formal machine learning product team.➺ Decreased lead time to value for application and infrastructure deployments by interfacing with product owners and customers to devise the public cloud roadmap, clearly articulating in flight and future work efforts.

As an IT Manager at the Service Desk, I minimized demand on phone and email channels by extending the availability of the chat channel to nights and weekends. Defined clear strategic focus across the organization by deploying a digital agile framework to improve leaders and individual contributors' visibility and ownership of priority work items across diverse geographically located team of 100+.My notable contributions: ➺ Decreased abandon rate by 50% and boosted chat usage by 4 times through a chat team to be fully allocated.➺ Slashed the burden of channels by 20% by outlining and implementing a strategic chat channel initiative for the IT Service Desk by adding a 3rd alternative to internal customers beyond the traditional phone and email channels.

I served as the lead for the networking and monitoring teams responsible for all voice and data connections and associated alerting at Progressive.Key success: ➺ Efficiently implemented and led the operational monitoring team accountable for creating alerting and monitoring for voice and data networks at Progressive.

IT Systems Engineer for the network and telecom organization supporting voice and data networks for Progressive Insurance.