Michael Wang Email & Phone Number

全国

华东 华北

渠道发展，附能及管理

朝阳区, 北京市

Partner Operation Manager:• Build up the partner service team, ensure their process follow the HP stand service policy, and improve the team CAP/CAP capability.• Lead the partner service team to provide the proactive service, work with partner to extend reach & promote adoption, and contribute to positive customer experience, improve TCE significantly.• Be ISO process owner of SCPM department, ensure the staff and the partner service team must be up to the standards and follow consistently, especially on the customer service and experience. Account Support:• Developed relationship with key operation customer contacts and improve TCE, including China Mobile, China Unicom, and China Everbright Bank etc.• Developed and execute operation plan to support Account Strategic Business planning and contributed to business or function wide solutions that impact multiple business units.

北四环中路

Product Manager and presales consultant.

Beijing

Pre-sales and Consultant: Project analysis, operation and management.Technical Support: Delivered superior service and support overall to the customers, including system integration, DB system security etc.

Harbin China Unicom

Led to deliver the projects including the Call Centre, the Short Message Centre System (GSM & CDMA), WAP, value-added management APP etc.Developed and execute operation plan on the whole province value-added services overall, including network deployment planning, technique standards design, project operation etc.