• Responsible for high level and line level Commercial / Farm solution requirements elicitation for compliance, tier 3, tier 4, and program level projects on multiple BSA assets. • Responsible for determining asset impacts as well as oversee the management of asset requirements documentation• Partner with other business units, Stakeholders, and Business Leads to gain understanding of business needs• Developed deep understanding and serve as SME on all commercial BSA assets I… Show more • Responsible for high level and line level Commercial / Farm solution requirements elicitation for compliance, tier 3, tier 4, and program level projects on multiple BSA assets. • Responsible for determining asset impacts as well as oversee the management of asset requirements documentation• Partner with other business units, Stakeholders, and Business Leads to gain understanding of business needs• Developed deep understanding and serve as SME on all commercial BSA assets I support • Serve as liaison between business stakeholders and IT to translate complex business processes and technical considerations• Perform key/lead role duties including project estimates, coordination of work, coaching, mentoring, and onboarding • Lead the management of the product backlog, and provide breakdown of projects into manageable work items• Partner with Business Application Owners to build and maintain a prioritized product backlog• Delegate projects and coach Requirements Analysts to enable them to self-manage their work across multiple business solution areas• Identify and communicate variance from the business objectives, budget, or schedule when there are changes to project scope• Helping lead the effort to implement the Requirements Maturity Model (RMM) practices and End to End Agile practices within the Commercial Lines Solution BSA• Perform training, mentoring, and onboarding of new associates / contractors Show less

• Formerly responsible for managing different teams consisting of 15 to 20 associates• Formerly a team lead for various commercial processing teams along with various regional/float teams• Driving force in the overall growth and development of these teams through the implementation of different project strategies ranging from workflow, reporting, staffing, coaching, and training • Project lead on functions and activities within our Commercial Services organization • Developed… Show more • Formerly responsible for managing different teams consisting of 15 to 20 associates• Formerly a team lead for various commercial processing teams along with various regional/float teams• Driving force in the overall growth and development of these teams through the implementation of different project strategies ranging from workflow, reporting, staffing, coaching, and training • Project lead on functions and activities within our Commercial Services organization • Developed strategic processes for the collection and implementation of commercial macros/small applications • Successfully led associates through change being a change advocate for the Commercial Lines Processing Center • Successfully executed the creation of the Supervisor onboarding toolkit that was utilized by leaders across all commercial processing centers• Consistently maintained high team engagement scores along with strong associate retention through the implementation of engagement plans and recognition programs• Supervised, coached, and developed associates into strong leaders and strong performers• Consistently built strong relationships with my direct reports, regional partners, leadership and various business units within the Commercial Services organization and Underwriting Show less

• Developed and managed training methods / procedures along with incorporating learning style strategies to ensure effectiveness for classes located in all our commercial processing offices• Instructed various curriculum to associates located in multiple commercial processing locations• Developed strong facilitation, presentation, and leadership skills through several training classes of new and existing associates• Provided constructive coaching and feedback through developing and… Show more • Developed and managed training methods / procedures along with incorporating learning style strategies to ensure effectiveness for classes located in all our commercial processing offices• Instructed various curriculum to associates located in multiple commercial processing locations• Developed strong facilitation, presentation, and leadership skills through several training classes of new and existing associates• Provided constructive coaching and feedback through developing and performing end of line evaluations Show less

• Processed various complex new business, renewal, and amendment transactions for commercial lines policies• Demonstrated teamwork and leadership through my day to day actions and helping my peers with their questions• Exemplified excellent customer service by providing a high level of processing accuracy and by completing transactions in a timely/efficient manner. • Achieved being fully cross-trained on all lines of commercial business

• Provided excellent customer service by booking valued loads and solving customer questions/concerns• Implemented excellent time management skills by balancing customer service calls with inputting and filing tasks• Enhanced my ability to adapt to different areas within the marketing department while in the transportation management position