Developed and implemented strategies via a multi-pronged marketing plan to engage traditional and non-traditional arts audiences resulting in increased attendance and stronger community partnershipsFormed partnerships with cultural and social organizations, local businesses, and community leaders, ensuring that a wide cross section of the community is aware of, feel a part of, and feel welcomed into Handel and Haydn Society Partnered with the Board, Executive Director, and senior staff to grow the number of patrons and community partnersServed as primary DEI contact in the marketing department with an eye for maintaining relationships through a cultural lens to ensure equity, diversity, and inclusion values are being honored throughout all interactions

Analyze ticket sales and bar revenue trends, adjusting strategies to optimize attendance and financial outcomes.Foster collaboration among front-of-house, sales, and marketing teams, ensuring a unified approach to enhance the overall audience experienceCoordinated with production, artistic teams, and volunteers to align efforts during the run of theatrical productionsEnsured accurate financial transactions at the Box Office and bar, maintaining secure and efficient systemsUtilized sales data to implement cost-effective measures while maintaining high-quality theatre and bar experiences including adjusting prices to be more in-line with other local theater companiesManaged a team of bartenders, ushers, and volunteers, ensuring a well-coordinated, customer-focused experience for theater attendeesProvided training and support to enhance team performance in delivering exceptional serviceCollaborated with event organizers to manage special events including events with the San Antonio Philharmonic and the Human Rights CampaignCoordinated and collaborated on Development events with the development department including Ovation Society Sneak Peaks where I worked with board members and high level donorsLed and motivated a diverse team, including bartenders, ushers, and volunteersUtilized Audience View and Square POS to analyze sales trends and increase bar profits for FY23

Refined the in-kind giving process in conjunction with the Programs department resulting in an increase of instrument donationsCreated a logging and tracking system for matching gift donations to close gaps between development and finance departmentsCreated a script for board members to make thank you calls to donors for the Thankathon, fostering a community of donor appreciation and engagement Wrote training manual for development department to ensure institutional knowledge is maintained and quickly disseminated to new staff and internsTracked annual giving for 500 donors and made comparisons to be used for the Annual Report mailingServed as donor liaison for CMCB's In-Kind donations, from initial contact to instrument drop off, responsible for making donors feel welcome and processing all paperwork to ensure a smooth process for all involvedIntroduced Spring Performathon fundraiser virtually, welcoming the community and explaining the importance of the eventUtilized Just Giving to create pages for the PerformathonManaged multiple priorities at once through the usage of TrelloUnified the community of parents, students, and donors by integrating data from the school's database, SSP, to development department's database, Raiser's EdgeManaged Eventbrite donations and ticketing for virtual events

Communicated organizational mission to patrons resulting in acquisition and renewal donationsAnalyzed patron information to tailor each communication for maximum retention and loyaltyUsed knowledge of different art forms to generate excitement for diverse performances

Served as the box office liaison to Development; worked with the Donor Services Officer to fulfill ticketing needs for Benefactor ($2500+) and above level donors Worked with Assistant Director of Corporate Relations, Press Relations Associate, and Executive Assistants to Artistic Director and Executive Director to fulfill and track ticket orders Assisted in running the Super Subscriber program, which is for subscribers who donate $100+Solicited area businesses to renew their offers or join the annual Subscriber GuideAssisted in the training of full-time and part-time box office staffAssisted Box Office Manager in maintaining and updating key information for Box Office staff including promotional and source code spreadsheets Served as member of Institutional Advancement integrated teams; worked with cross-departmental teams to advance holistic patron interaction and foster retention

Answered calls and processed orders for patrons involving subscription and single ticket sales, focusing on strong customer service throughout the callFollowed up with patrons through email and additional calls to ensure customer satisfactionOpened and closed shifts at the Boston Opera House and at our studio location, which included opening the safe, cash handling, bank runs, and will call printsDemonstrated mastery of subscription packages to help patrons make informed decisionsPackaged and prepared outbound mail, including ticket orders and gift cardsProcessed retail transactions using a POS/Point-of-Sale system

Strong performer bringing in over $10,000 in subscriptions in one week and a single $3,400 single ticket order with a donation Worked the subscription table during multiple performances; responsible for making sure the table was stocked with fliers, engaging patrons, answering questions, discussing our upcoming season, and ensuring that all orders were secure at the end of the night

Supervised two rooms of 20 callers each in conjunction with other supervisorsOpened and closed shifts, which included making sure that all stations were clean and that computers were on at the start of the day or shut off at the end of the day, ensuring that all bins were stocked with the proper handouts for the day, and that all contributions were accounted for at the end of the shiftPrepared reports used to determine who to put on what campaign using metrics such as dial time, time off the phone, conversion rate, and average gift Handled disciplinary issues, which included documenting the incident and meeting with employees to make sure they understood the rule that they had violated and working with them to make sure that the issue did not happen again, and what would happen if another issue occurred Conducted group trainings for both new hires and veteran staffWrote new scripts for underperforming callers resulting in them raising more moneyCoached callers to help them improve their performance by analyzing voice tone, level of comfort with making phone calls, selling skills, and knowledge of client information, and modeled calls for new hires

Exhibited mastery of the mission statements and key facts for over 10 different non-profit and political organizations switching between them on consecutive callsCommunicated the message of the organization in a clear and compelling way by utilizing active listening techniques Gave advice and feedback to callers quickly by explaining concepts in a precise and concise manner, while also asking trainees questions to ensure their comprehension and retention of major concepts and sales techniques