Directed and succeeded in all aspects of planning, development and implementation of complex IT software projects. Planned and delivered major project documents, to include the project scope, business objectives, cost estimates, resource availability, communications, risk mitigation, data center deployments, compliance, security and issue resolution. Provided expertise to senior management on resource management and allocation, risk mitigation, communications, project plans, project deliverables, quality assurance, actions/issue resolution, scheduling, policies and procedures, project documentation standards and best practices. Managed governance and compliance programs, for PCI DSS and Information Security, focused on assessing cybersecurity risks, maintained security controls and processes for new credit card processing systems and developed information security policies.Successfully managed the SDLC process and yearly release schedule of the DAV Case Management System. Planned and coordinated a successful VMware strategy to migrate equipment and resources to a production data center, implemented an Avaya Phone System and Manage Engine Service Desk Plus software, a web-based help desk and asset management solution.Leads the yearly IT Audit processes and conducted weekly meetings to report project progress to senior management to assure major projects were within budget and on schedule. Mentored and led a cross-functional project team comprised of business analysts, software developers, database analysts, quality assurance specialists, help desk specialists and hardware engineers.

The 1.2 million-member Disabled American Veterans is a non-profit charity serving American disabled veterans and their families. Prioritized business and systems problems, prepared business process models, conducted impact analysis then translated high-level DAV business and user requirements into functional requirements for end-users and ensured all artifacts complied with corporate SDLC Policies and guidelines. Maintained continuous alignment of program scope with strategic business objectives and made recommendations to modify programs to enhance effectiveness toward DAV strategic objectives.• Elicited and documented requirements for multiple software system features and improvements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and work flow analysis.• Wrote functional and technical specifications, managed the development and coordinated release statements with other departments such as Marketing and Quality Assurance.• Gathered requirements, architected, programed and implemented over 400+ software solutions, new features and performance improvements to the DAV Membership system using Microsoft VB.NET, XML, SAP Business Objects, Crystal Reports and Oracle technologies.

Managed a staff of 15 people responsible for all configurations and development of new software on membership, case management, fundraising, sharepoint sites, corporate websites and enterprise resource planning systems. Led the daily operational support for all corporate software systems including IT Governance, project management, design and development priorities. Provided leadership, architectural and technical guidance for business critical strategies to business executives as well as briefed leadership on status of project deliverables to ensure sound software engineering design processes and quality practices are followed.• Completed 45 projects and initiatives, totaling 14,250 work hours within two years, on time and on budget by coordinating and prioritizing development management, business requirements and goals.• Increased the productivity, efficiency and effectiveness of the development team by 20% through the use of skill matrix evaluation, targeted training and development standards.• Reduced defects in production software systems by 70% by using new quality control procedures.• Created plans and design specifications, software development plans, functional specifications and software development life-cycle documents for multiple products.• Built credibility, established rapport, and maintained communication with stakeholders at multiple organizational levels, including those external to the organization

• Designed and created a Windows Service to pull data from a USPS website for address correction to remove duplicate names and addresses as well as unclaimed addresses.• Created stored procedures, packages, views and indexes using Oracle 9i/10g/11g in support of business rules and functions within the Membership Database, distribution, disbursement, SMTP email, banking financials, recruitment points, queue management of crystal report documents, user access and administration accounts.• Supported and maintained www.davmembers.org, an internal website supporting 200 users and an external website that supports 7,000 DAV Department and Chapter Officers as well as 1.2 million members.• Gathered requirements, architected and implemented over 400+ software solutions, new features and performance improvements to the 1.2 million member DAV Membership system using Microsoft .NET, XML, SAP Business Objects, Crystal Reports and Oracle technologies. • Using PL/SQL procedures and indexes, stream-lined a DAV Membership fiscal-year end process from a 168 hour to 36 hours and reduced staff involvement 250%. • Received special recognition by the DAV National Membership Director for designing and creating a virtual world presence using Second Life and the Linden Scripting Language which encompassed 97 acres of buildings, recreation areas, meeting rooms and informational kiosks.

Flatworks Gaming creates and publishes traditional tabletop, board, dice, and card games. Our first published game, Dwarven Smithy, was successfully funded via Kickstarter in Oct 2017. An expansion to Dwarven Smithy, Masterforge, was successfully funded via Kickstarter in July 2020. Paraphrase - Songs in Other Words was successfully funded via Kickstarter in August 2022. You can find more information on our website, http://www.FlatworksGaming.com

Our mission is to connect College of Informatics (COI) alumni through enhanced student learning. We engage with faculty, staff, and the community while sharing the power of informatics, with the vision that every alumnus will become a lifelong participant in the College of Informatics (COI).

Charlson Broadcast Technologies was a technology innovator and pioneer of kiosk computer technology in the horse racing industry.• Designed and built the internal and external websites of www.charlson.com using Sharepoint 2003, VB.NET, ASP.NET and Microsoft SQL Server 2000.• Architect of a HTML, XML, SOAP/Web Services, T/SQL, C#.NET and Classic ASP.NET solution to deliver daily and historical racing information over the internet quickly and reliably to 250 distributed kiosk systems. • Performed technical analysis of business proposals, wrote specification documents, trained programmers and maintained software on three proprietary software products: Super Carrel, Replay Kiosk and Automated Race Announcer. • Database administrator activities included hardware and network specifications, installation and configuration, database design, architecture and T-SQL procedures, views and indexes.

Bluespring Software is a business process management suite (BPMS) software company using Microsoft .NET technology and a web services-enabled Service-Oriented Architecture (SOA). • Conducted and standardized business analysis, testing and software documentation involving Mercury products to inspect a complex business and operational support systems software package. • Led and organized the GUI testing of 1000 test cases involving finance, workflow, and .net software, as well as custom components of the application created for specific Bluespring customers. • Designed and built quality assurance editing tools to pull database information into spreadsheets, allowing for bulk editing and then returned the data back to the database. • Developed and built an interactive quality assurance tool to design report forms formatted to represent SQL query processing results and to validate search engine testing.

• Conducted process analysis, software programming, and customer support for clients such as Williamson Dickie, Castellini Company, Totes, and Griffin Industries.• Performed custom RPG applications and system upgrades to JBA International ERP software on the following modules; Accounts Payable, Accounts Receivable, Order Entry, Distribution, Inventory Management, Styles, Apparel, Produce, Manufacturing and Retail.

• Coordinated and distributed order forms to thirty Cincinnati-area processing centers and scheduled delivery of packages in the Customer Support Center• Maintained the daily center records, customer databases and backup tape library

Conducted preliminary analysis on controlled electromagnetic transmissions for the National Security Agency. Identified any unidentified voice grade channel signals supporting follow-on processing. Maintained up-to-date knowledge of specialized electronic equipment, computer software, and hardware associated with the proper identification of a wide variety of signal types. Qualitatively assessed signal characteristics and provided feedback to originators to improve the quality of collection. Cross-trained on other processing systems as mission, manning, and time requirements evolved. • Highly experienced in analyzing, identifying, processing, reporting and training of analog and digital telecommunications techniques and methods. Intensive exposure to frequency division multiplexing, time division multiplexing pulse code modulation and satellite frequency spectrums.• Mastered the control of parabolic antennas, analog/digital telecommunication equipment, used parametric signal analysis and advanced system multiplexing techniques. • Tri-Service Member of the Year, Bad Aibling Station 1994• 402nd Intelligence Squadron, Bad Aibling Station - Airmen of the Year 1994 • Top Secret, SCI Category III Clearance – Inactive• Awarded the United States Air Force Space Badge for Technical Achievement• Certificate of Meritorious Performance from the United States Navy• Certificate of Commendation for Exceptional Achievement from the National Security Agency• Graduated top of my class (Honor Graduate) completing yearlong courses in Signals Intelligence Production, Intermediate Communications Signals Analysis, and Advanced Communications Signals Analysis• Served as Student Leader in Charge, who supervised the daily operation of 100 students and liaison between students and senior officers• Basic Training Honor Graduate