Michael Wasowicz Email & Phone Number

Mastic, Ny, Us

Mastic, Ny, Us

Commack, Ny, Us

• Ensure Optimal SaaS Enterprise Software Performance: Proactively maintain and troubleshoot clients' SaaS-based enterprise software solutions, ensuring seamless functionality and minimal downtime to support critical business operations.• Dedicated Yardi Product Specialist: Act as the primary point of contact for all Yardi-related products and services, providing expert guidance and resolving technical issues to enhance user satisfaction and software utilization.• Streamline Product Onboarding and Integration: Lead the onboarding process for new software products and modules, customizing implementations to align with evolving business needs and driving operational efficiency.• Collaborate with Property Management Teams: Work closely with property managers to gather and integrate critical data into SaaS platforms, ensuring accurate, actionable insights for operational decision-making.• Partner with Accounting for Data Excellence: Collaborate with the accounting team to streamline data entry processes and manage comprehensive reporting, delivering timely and accurate financial insights.• Oversee Technology Allocation Across Multiple Sites: Manage technology resource allocation for Cosentino Companies’ sites, optimizing hardware and software utilization across locations.• Technology Advisor for Business Optimization: Provide strategic advice on leveraging technology to streamline workflows, reduce costs, and enhance business processes, aligning IT initiatives with organizational goals.• Maintain Microsoft Ecosystem: Oversee the maintenance, updates, and administration of Microsoft products and services, ensuring their robust operation and integration within the enterprise IT environment.

Santa Barbara, Ca, Us

• Leads complex and strategic Yardi implementation engagements, managing enterprise software implementation projects from start to end of implementation project life cycle as well as initial optimization phase of client software• Serves as point of escalation for Tier 1 and Tier 2 commercial implementation projects• Mentors junior teammates, providing constructive feedback on client engagements and individualized professional development guidance• Directs client discovery sessions, identifying business needs and conducting gap analysis based on client feedback• Develops Agile, Waterfall, or hybrid project plan to customize enterprise software instance to those specifications• Trains clients on Yardi Voyager Software, educating clients prior to their configuration of software instance• Arranges Professional Services Group (PSG) on-site engagements for complex client software configuration• Coordinates stakeholder scheduling and communications, ensuring that all project team members are apprised of project progress and potential blockers• Charts project progress, updating project plan alongside additional Confluence project documentation• Builds and maintains strategic relationships with client stakeholders and implementation teams

Santa Barbara, Ca, Us

• Managed enterprise software implementation projects from start to end of project life cycle• Created clients’ initial SaaS software instance, establishing base software configuration and ensuring both virtual environment as well as software instance were built to organizational standards• Conducted business analysis discovery sessions, identifying clients’ business needs and developing a corresponding plan to customize enterprise software instance to those specifications• Coached clients on structure of Yardi Voyager Software and through the configuration of their software instance• Organized company-wide scheduling and communications, ensuring that all Yardi team members for a given client were apprised of project progress and potential blockers• Tracked project progress, building and maintaining project documentation through the use of Confluence software• Established and maintained relationships with client implementation teams• Oversaw engagements with additional technical support resources when projects require advanced technical support

Santa Barbara, Ca, Us

• Worked in coordination with Technical Implementation Managers on enterprise software implementation projects• Assisted clients with in-depth troubleshooting and resolving day-to-day technical issues, providing thorough and advanced technical support• Leveraged client relationships management system to document daily interaction and engagements with clients• Collaborated with internal Yardi technical teams to test new software functionality, data fixes and set ups• Trained as a subject matter expert (SME) for Yardi enterprise software

Bethpage, New York, Us

• Fielded Internet, Phone, and TV service offering issues, troubleshooting these difficulties with customers in real-time• Resolved subscriber connection issues, assisting Cablevision customers in diagnosing and resolving these problems remotely• Responded appropriately and professionally to questions from pending and current customers regarding Cablevision product and service issues• Documented customer difficulties along with the corresponding actions taken in support of those customers• Maintained an advanced and current knowledge base of Cablevision products and services• Advised customers of overall value, features and benefits of all products and services, and promotions specifics for each region• Utilized rapport building to proactively offer customers to ancillary products and services which best-suited their needs

• Assembled and installed computer hardware and software for consumer use• Instructed customers in the high-level use of computer systems• Repaired computer hardware, diagnosing points of failure and hardware malfunctions• Evaluated and addressed reported issues in customers’ software, repairing and re-installing software as required

• Provided computer support for doctors and staff using Medgen Electronic Medical Records Practice Management software• Taught physicians how to utilize the software to the fullest potential

Bachelor Of Science - Bs, Computer Programming And Information Systems

Regents High School Deploma