Performed more detailed inquiries for longer term projects as the lead analyst for the help desk.Experienced with Sophos XG & Sonicwall firewalls, Windows Server Manager, Active Directory, Microsoft Entra ID (formerly Azure AD), Sophos XG & Sonicwall firewalls.Provided administration & maintenance for tenants in Google Workspace and Microsoft Office 365, including working with vendors to implement third party software integrations.Routinely performed maintenance and upgrades to hardware and software to keep them patched for security flaws.Discovered & implemented methods that became companywide standard operation procedure for various applications and platforms that were then routinely used.Daily contacts included site managers, end users, and third-party vendors. Provided customer support to end users for applications on Microsoft Windows & Mac OSX including QuickBooks, Sage, Outlook, Word, Excel, Adobe Acrobat, Time Matters, and Eclinical.Added valuable assistance to team members to keep company ticket completion at high rate with positive ratings from end users. Maintained infrastructure needs for clients including performing on-site appointments.Zero tickets with negative reviews from clients and users.

Visual Duties included the installation, performance, & maintenance of audio technical equipment.Worked with venues on an individual basis to provide the best experience for patrons & ease of service for performers.

Performed technology support activities including administration, network systems administration, database design/development or administration, business analysis and/or workstation/end user support.

Helped customers find the best solution for their project at hand with each situation being unique. Knowledgeable on power tools, fasteners, door and cabinet hardware.

Worked with Rates & Residuals for the Information Technology department to develop marketing program targeting rural farm customers. Assisted with developing actuarial tables for new market segments