Objective________________________________________To undertake increasingly challenging tasks and responsibilities required in a managerial position. As Support Specialist with 30 years of customer service, my goal is to attain the qualities and abilities that lead to a managerial position. Expertise________________________________________• Technical Support Specialist with 30 years of experience supporting computer software, hardware, and networking. • Area of expertise is providing customer support.• Additional expertise with Windows Vista/7 OS and MS (03 and 07) Office products. • Trained in the use of Remedy IT Service Management ticketing system.• Customer Service, as related to the focus on meeting and exceeding customer expectations.• Multitasking and prioritizing services for end-users and customers.• Communicate ideas in both technical as well as non-technical terms to support people or non-technical end-users.