Passionate Product Operations Analyst with 2+ years of experience in optimising product launches and enhancing operational efficiency through advanced data visualisation and strategic planning. Proficient in utilising tools such as Tableau, Pendo, and Excel to drive informed decision-making and improve customer satisfaction. Passionate about utilising analytical skills and project management expertise to contribute to a forward-thinking organisation focused on growth and innovation
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Product Operations AnalystRldatix May 2022 - Sep 2024-Developed global product launch strategies, improving efficiency and accountability.-Coordinated multi-geography product launches, ensuring cross-functional alignment and meeting critical deadlines -Lead quarterly NPS cycle using Pendo, generating actionable insights to improve customer satisfaction and product adoption rates.-Spearheaded User Acceptance Testing process, ensuring product quality and alignment with user requirements before launch.-Created Tableau dashboards containing product data, driving informed decision-making and strategic planning across multiple markets.-Enhanced the customer facing roadmap to highlight key new product features for multiple products, improving transparency and increasing customer awareness. -
Fast Track ConsultantI3Works Ltd Aug 2021 - May 2022-Partnered with the Sales team to submit multiple bids, compile critical data for monthly presentations, and support contract acquisition efforts.-Supported wide-scale business transformation projects, utilising change management and strategic implementation methods to drive organisational growth and implement change successfully.-Spearheaded data-driven resource forecasting system, enhancing project planning and execution efficiency for multiple business transformation initiatives.-Lead Project manager on a successful project for a local charity, increasing data driven decision making & improving their customer satisfaction -
Product Operations AnalystPayfit Uk Sep 2019 - Sep 2020London, United Kingdom-Managed HMRC submissions for 120+ clients monthly, ensuring compliance and accuracy while developing risk assessment strategies for future planning.-Refined existing processes and developed new methodologies to minimise errors and maximise operational efficiency within product operations.-Developed BACS testing tool, optimizing bank file processing and significantly reducing transaction errors for clients.-Utilised excel to create advanced planning for future months to assess potential risks
Michael Watson Education Details
Frequently Asked Questions about Michael Watson
What is Michael Watson's role at the current company?
Michael Watson's current role is Product Operations Analyst.
What schools did Michael Watson attend?
Michael Watson attended University Of The West Of England.
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Michael Watson
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Mike Watson
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Michael Watson
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