-Developed global product launch strategies, improving efficiency and accountability.-Coordinated multi-geography product launches, ensuring cross-functional alignment and meeting critical deadlines -Lead quarterly NPS cycle using Pendo, generating actionable insights to improve customer satisfaction and product adoption rates.-Spearheaded User Acceptance Testing process, ensuring product quality and alignment with user requirements before launch.-Created Tableau dashboards containing product data, driving informed decision-making and strategic planning across multiple markets.-Enhanced the customer facing roadmap to highlight key new product features for multiple products, improving transparency and increasing customer awareness.

-Partnered with the Sales team to submit multiple bids, compile critical data for monthly presentations, and support contract acquisition efforts.-Supported wide-scale business transformation projects, utilising change management and strategic implementation methods to drive organisational growth and implement change successfully.-Spearheaded data-driven resource forecasting system, enhancing project planning and execution efficiency for multiple business transformation initiatives.-Lead Project manager on a successful project for a local charity, increasing data driven decision making & improving their customer satisfaction

-Managed HMRC submissions for 120+ clients monthly, ensuring compliance and accuracy while developing risk assessment strategies for future planning.-Refined existing processes and developed new methodologies to minimise errors and maximise operational efficiency within product operations.-Developed BACS testing tool, optimizing bank file processing and significantly reducing transaction errors for clients.-Utilised excel to create advanced planning for future months to assess potential risks