Michael Watts Email & Phone Number

Mississauga

Aftersales and Logistic Support;New Product: Research & Development-Build an initial parts inventory and dealer assortment.-New Model and Face Lifts, Parts Distribution ListTechnical & Logistics Support Specialist-Oversee PLC Operations (inbound and outbound)-Assist with Dealer Inquiries (picking/packaging error, missing shipments etc.)-Track Open Dealer Returns and Orders-Authorize Dealer Special Claims (log and return)-Create Factory Claims on… Show more Aftersales and Logistic Support;New Product: Research & Development-Build an initial parts inventory and dealer assortment.-New Model and Face Lifts, Parts Distribution ListTechnical & Logistics Support Specialist-Oversee PLC Operations (inbound and outbound)-Assist with Dealer Inquiries (picking/packaging error, missing shipments etc.)-Track Open Dealer Returns and Orders-Authorize Dealer Special Claims (log and return)-Create Factory Claims on behalf of the retailers-Create Factory Claims on any inbound discrepancies’-Track Factory Claim Process in Star-Order-Process FDM Authorized Claims Parts Procurement Inventory Control-Manage all (PSL) Product Service Letter. -Review each service letter and provide the necessary steps or procedures for material reclaiming process to the dealer network-Create factory buy-backs for assigned PSL’sMBC Core Returns-Create an excel file for core return process, (Part number, Quantity, Location (skid/crate#)-Request a booking date for sea shipment from MBC Customs and Traffic-Upload file, check for any discrepancies, request the RWL and create Buy Back request -Reconcile inventory -Also assist with daily inquiries, internally and externally to assist with PLC issues, EPC assistance, login and password issues. (Daimler AG aftersales) Show less

Mercedes Benz Canada

Team Lead for National Defense parts support; specialist in military vehicles. Senior contact for all new model inventories and dealer initial assortments. Monitors all technical inquires submitted daily and ensure all are dealt with in a timely manner.Lead, EPCNET-WIS for Canada; lead installation and training nation-wide.(on sight and webinar)Assist in hiring and direct a team of 3-4 technical staff; includes generating staff Performance Evaluations. Maintain contact with Field… Show more Team Lead for National Defense parts support; specialist in military vehicles. Senior contact for all new model inventories and dealer initial assortments. Monitors all technical inquires submitted daily and ensure all are dealt with in a timely manner.Lead, EPCNET-WIS for Canada; lead installation and training nation-wide.(on sight and webinar)Assist in hiring and direct a team of 3-4 technical staff; includes generating staff Performance Evaluations. Maintain contact with Field Development Managers and ensure escalating problems receive the attention they merit. Liaison for Mercedes-Benz Canada retail division nationwide with Germany, MBUSA and MBUSI Show less

Toronto, Canada Area

-Achieve and maintain the highest level of customer satisfaction through parts technical support for MBC and our dealer body to ensure high efficiency and performance for all tasks and functions performed by Parts Technical Department-Evaluate Parts Technical Staff performance.- Preparation of initial stock assortments for all new models.-Preparation of initial stock assortments for both PDC’s-Monitor and purify inventory in both PDC’s-Re-stocking/ordering of critical… Show more -Achieve and maintain the highest level of customer satisfaction through parts technical support for MBC and our dealer body to ensure high efficiency and performance for all tasks and functions performed by Parts Technical Department-Evaluate Parts Technical Staff performance.- Preparation of initial stock assortments for all new models.-Preparation of initial stock assortments for both PDC’s-Monitor and purify inventory in both PDC’s-Re-stocking/ordering of critical items-Part number master file and substitution maintenance.-DND/NATO-End User Certificate clarification.-Prepare Urgent Notifications; Nationwide to all end users of any system or daily routine interruptions. (Vax, EPC/WIS, Warehouse Operations/Shipping).-Maintain EPCnet/WIS monthly updates.-VeDoc-Administrator, After-Sales Support Applications (Data Card, Navigation Pin, X-Function)-XSF-Administrator, Support Technical Parts/Service/Warranty, Prepare user access. Evaluate claims and redirect to factory if required and respond to dealer once processed.-Monitor EPC end user Feedback while maintaining Special Market Notes information.-Market note maintenance for EPC-Analyse and evaluate TIPS literature pertaining to parts for validity to our market and to ensure parts are available at time of release-Back up for daily ordering process (procurement department) GLC/MBUSA/MBUSI.-PDC, Supervisor back-up and staff support Show less

Mississauga

Achieve and maintain the highest level of customer satisfaction through parts after sales support.Maintain a high energy and highly profitable department by managing a clean balanced inventory to meet the customers needs.

Diploma, Computor Programming

Activities and Societies: Oracle

Design Certificate, Residential Construction And Design

Automobile/Automotive Mechanics Technology/Technician