Michael Webb Email and Phone Number
As Head of Data, Analytics, and AI, I specialize in transforming data into scalable systems that drive business growth. With deep expertise in advanced analytics, data architecture, and the responsible use of AI, I build solutions that align with business goals. I lead AI, data science, and integration initiatives, delivering impactful products and insights while fostering high-performing teams. Known for my analytical mindset and strategic approach, I thrive on turning complex data challenges into actionable outcomes. My mission is to empower organizations to unlock the full potential of their data through innovative, safe, and transparent systems.PROJECT HIGHLIGHTS- AI Driven Wellbeing Personalization Engine: I designed and programmed an AI-driven personalization engine using the Retrieval Augmented Generation (RAG) model to greatly reduce hallucinations and provide individual persona assignments for personalized health and wellbeing interventions for older adults.- AI Driven Service Desk Operations: I implemented an AI-driven smart response system using the Retrieval Augmented Generation (RAG) model, leading to a 25% reduction in Service Desk call volume and enhancing operational efficiency.- AI-Powered Surveillance: I ensured continuous monitoring for cyber threats with AI-driven surveillance, eliminating the need for human intervention and reducing errors. This resulted in faster response times to cybersecurity alerts and incidents, ensuring efficient and accurate incident management.- Rapid Event Detection: I automated the correlation and analysis of disparate security logs, significantly reducing the time to detect security events from hours to seconds.- Business Intelligence & Data Management: I established BI and data management functions, migrating over 200 reports to Tableau and creating more than 100 dashboards to enhance data transparency for strategic decision-making.
Betterage
View- Website:
- betterage.net
- Employees:
- 9
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Chief Data Officer And Head Of Data And AnalyticsBetterageSan Francisco, Ca, Us
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Chief Data Officer/ Head Of Data & AnalyticsBetterage Feb 2024 - PresentNew York City, Us
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Chief Technology Officer & Head Of Data & AnalyticsOn Lok Sep 2018 - Dec 2023San Francisco, California, UsServed as Head of Data Analytics, overseeing all data strategy, BI, and analytics initiatives.Oversaw a $8M IT portfolio and a 37-member team, including 6 direct reports, managing IT Operations, Architecture, Cybersecurity, Program Management, and Business Intelligence/Analytics.Business Intelligence & Data Management: Established BI and data management functions, migrating 200+ reports to Tableau, creating 100+ dashboards, and enhancing data transparency for strategic decision-making.AI and Innovation Leadership: Drove innovation by implementing AI projects, including collaborations with Alexa Smart Properties, Labrador Robotics, and AI Virtual Service Agents, transforming the organization into a technology-driven hub.Cybersecurity Enhancements: Led a 15% risk reduction by overhauling cybersecurity infrastructure, upskilling staff, and fostering a robust security culture.Technology Strategy & Roadmap: Developed and executed a forward-looking technology strategy focused on customer engagement, innovation, analytics, cost savings, cybersecurity, and operations optimization. -
Director Of Information Security And TechnologyCrescendo Bioscience Nov 2014 - Sep 2018Oversaw and directed IT Operations & Infrastructure, Application and Cyber Security, managing an 8-member IT team. Led diverse IT initiatives, including network redesign for enhanced security and streamlined infrastructure. Integrated Crescendo IT with Myriad Genetics, ensuring seamless lab operations migration. Ensured HIPAA ePHI compliance and served as trusted information security consultant. Established business continuity sites and a Security Operations Center.•Lab and Data Center Integration: Consolidated Crescendo IT data center and lab operations with Myriad Genetics, moving infrastructure from South San Francisco to Salt Lake Center on-premises environments overseeing seamless solutions from business systems to helpdesk. Led successful implementation, contributing to overall project success.•IT Solutions Strategist: Orchestrated enterprise-standard network redesign, bolstering security and simplifying infrastructure. Managed $1.5M in project budget, achieving 10% under budget and ensuring timely completion.•Fortified Cybersecurity: Oversaw HIPAA ePHI security implementation, ensuring legislative compliance. Positioned as the trusted information security consultant, guiding all departments. Established Security Operations Center (SOC) and Security Information Event Management (SIEM), laying the foundation for enterprise-wide SOC. Spearheaded security methodology for matured risk practices.•Business Continuity Architect: Led creation of hybrid hot and warm site model for business continuity and disaster recovery. Effectively managed resources and ensured preparedness for unforeseen events.
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Head Of Data & Analytics & Director Of TechnologyCalifornia Academy Of Sciences Mar 2012 - Oct 2014San Francisco, Ca, UsServed as Head of Data Analytics, overseeing all data strategy, BI, and analytics initiatives.Oversaw and directed IT IT Operations & Infrastructure, Applications, and Cyber Security and managed a 10-member IT team. Revitalized IT landscape through the development of a comprehensive technology strategy and roadmap. Focused on key areas such as customer engagement, analytics, cost savings, fortified cybersecurity, and operations optimization.•IT Solutions Strategist: Implemented high-quality, cost-effective IT solutions, boosting productivity by 30% across education, administration, fundraising, membership, and revenue domains. Fulfilled organizational requirements.•Team Leadership Champion: Led, mentored, and developed a team of 12 technical professionals, fostering a collaborative environment for help desk, system and telecommunication administrators, business system administrators, SQL developers, software and web developers, and project managers.•Business Intelligence Architect: Evaluated, designed, and revamped the Business Intelligence solution, aligning it with current needs and future data growth. Resulted in a substantial increase in overall productivity.•Technical Guidance Expert: Provided expert guidance on technical and programming aspects to web and software developers, ensuring adherence to industry best practices and design principles. Contributed to the overall excellence of the development team.•Data Center Upgrade Strategist: Managed the data center upgrade to ensure business continuity and scalability. Achieved 99.99% uptime, even in the event of one or multiple hosts failing. -
Director, Information Technology And Audio Visual ServicesFine Arts Museums Of San Francisco Apr 2007 - Mar 2012San Francisco, Ca, Us• Managing and implementing business continuity, disaster recovery plans that effectively utilize the cloud and offsite locations.• Managed migration of legacy software to enterprise level applications, with focus on communication flow between systems. • Rehabilitated failing IT infrastructure into stable, scalable and secure systems supporting all museums functions including email, file sharing, system back up, wireless access and VPN.• Recruited, hired and developed professional IT and AV department with an emphasis on responsiveness, efficiency and customer service.• Quickly phased out reliance on outsourced technical support with minimal support gaps.• Enhanced data sharing between departmental systems and developed an online data mining portal to share data across functions.• Redesigned and programmed security systems for the de Young and Legion of Honor museums with a focus on reducing security risk to the building and art collection and implementing scalable systems from access to building alarms.• Advise and direct museum staff on IT and security needs for incoming exhibitions.• Overhauled security systems for the de Young and Legion of Honor museums reducing security risk to the buildings and art collections. Implemented scalable and flexible systems for access to building areas. -
Director, Information TechnologyEdgewood Center For Children And Families 2004 - 2007San Francisco, Ca, Us• Built a nimble, professional, customer-focused IT department from the ground up.• Assessed, developed and implemented new technologies to further the mission of the agency and enhance the functioning of all programs, departments and staff.• Ensured the confidentiality, accessibility and reliability of all electronic data and information.• Oversee and efficiently utilize all technology resources and vendors including, but not limited to, network servers and equipment, desktop computers, applications and databases, Internet services, telecommunications services and equipment, cellular services and equipment with the underlying goal of ensuring quality and serving the needs of the agency at the highest level possible.• Build and improve the technology resources available to clients served by the agency.• Lead database programmer for development team and agency databases.• Supported departmental staff by providing supervision, training opportunities, building teamwork, mediating conflicts, and ensuring awareness and adherence to all agency policies and procedures. -
Lead Data EngineerUniversity Of California, San Francisco 1998 - 2003• Managed Student Information System database (DB2) data for UCSF students from admission through graduation, databases & programming
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System AnalystUniversity Of California, San Francisco 1998 - 2001• Lead design, development, testing, end-user training, and deployment of online systems for Student Academic Affairs (SAA) department and the Office of the Registrar (OAR)• Develop policy analysis and recommendations for Office of Admission and Registrar policy research for new operation procedures or changes to existing procedures
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Coordinator, Electronic Publication, Remote Access, Scheduling And VideoconferencingUniversity Of California, San Francisco 1996 - 1998• Coordinated and developed web sites for all Student Academic Affairs department• Translated between engineers and non-technical users to interpret the applications available and end-user needs• Facilitated videoconferencing for the campus
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Assistant Director Of Admissions And Student Academic ProgressionUniversity Of California, San Francisco 1994 - 1996Developed and implemented efficient application processing system for the Schools of Dentistry, Medicine, Pharmacy and the Graduate Division
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Academic Records Assistant, Office Of Admission And RegistrarUniversity Of California, San Francisco 1992 - 1994Maintained records and prepared quarterly and annual statistical reports for University degrees granted. Ordered and distributed diplomas. Processed all requests for transcripts, degree verification and course related inquiries
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Adjunct Faculty - College Of Professional StudiesUniversity Of San Francisco 1999 - 2001San Francisco, Ca, UsTaught courses in Information Systems Theory and Research, Information Technology
Michael Webb Education Details
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University Of PittsburghData Science -
University Of San FranciscoMaster Of Public Administration - Mpa
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San Francisco State UniversityBachelor Of Arts - Ba
Frequently Asked Questions about Michael Webb
What company does Michael Webb work for?
Michael Webb works for Betterage
What is Michael Webb's role at the current company?
Michael Webb's current role is Chief Data Officer and Head of Data and Analytics.
What schools did Michael Webb attend?
Michael Webb attended University Of Pittsburgh, University Of San Francisco, San Francisco State University.
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