Responsible for all aspects of the customer journey when fraud has occurred. Also accountable for fraud operations and the fraud communications strategy, including creation and delivery of curated content for business partners and leaders, at all levels, across the firm.

I am responsible for enterprise-wide Fraud Surveillance, Response, Escalations and Controls.

Appointed to build from scratch a program to correlate threat intelligence on cyber incidents outside of Fidelity to strategic Fidelity clients for purposes of alerting them to the incident, sharing technical indicators, and ensuring they understand the full potential fraud risk. Managed and developed technical investigators, including those assigned to federal law enforcement agencies. Led technical investigations and managed Fidelity’s Digital Forensics Center of Excellence. Participated as a subject matter expert in Fidelity and client sponsored forums, panels, and conferences.• Established an extremely successful cyber threat intelligence sharing program for strategic clients that exists to this day and grew to facilitate approximately 600 engagements per year, reduce fraud risk, boost customer satisfaction, and serve as a selling point in Fidelity business development efforts.• Engaged ultra-high net worth clients as well as executive and technical leadership within client firms for purposes of ensuring they understood the full potential fraud risk; personally provided or led hands-on incident response and digital forensic services on an ad hoc or upon-request basis.• Led proactive digital security assessments to identify and communicate a client’s potential cyber fraud risk through analysis of existing security and business controls.• Managed vendor relationships and budget for Cyber Fraud Investigations Team.

Launched and grew this boutique consultancy leading business development and relationship management for Fortune 500 companies, financial institutions, law firms, and US government entities, including the US Department of Defense (DoD), Department of Homeland Security (DHS), the US Navy, the US Postal Inspection Service. Fidelity was a client as well.• Cultivated and managed strategic partnerships with large defense contractors (e.g., Lockheed Martin) to win and deliver US government contracts related to cybercrime, cyber terrorism, digital forensics, and incident response.• Recruited and developed teams of cybersecurity experts with US security clearances in support of international US government contracts.• Advised non-government, US-based clients on matters such as theft of intellectual property, data breaches, electronic legal discovery, and regulatory matters.

Recruited to support the Bureau of Diplomatic Security, Anti-Terrorism Assistance Program and regularly deployed internationally (33+ countries, with little to no support) to work with law enforcement partners ensuring they were properly equipped to identify, detect, and respond to cybercrime and cyber terrorism. Maintained Top Secret Clearance (expired). • Consulted with heads of national law enforcement departments, similar to the FBI and Homeland Security to assess their current capabilities, offer recommendations for improvement, and develop an action plan. • Designed digital forensic labs, acquired, and shipped all equipment, and configured on-site. Trained law enforcement in use.• Developed accredited training courses ranging in duration from 3 days to 2 weeks and covering a variety of topics under the umbrella of cybercrimes and cyber terrorism. Built-out a 5-day cyber scenario training for the government of the Philippines, including major stakeholders and representatives from their Justice Department, Ministry of Defense, and the Malacañang Palace (their “White House”). The technical, hands-on training focused on incident preparedness for nationwide cyber events and culminated in a summarized report outlining recommendations to improve response times and procedures.• Moderated multi-national cyber terrorism conferences in the Caribbean and South East Asia which were attended by regional law enforcement leadership.

• Assigned to Criminal Investigations Division • Assigned to the Maine Computer Crimes Task Force • Conducted sensitive investigations against or by public officials • Conducted investigations into use of deadly force by law enforcement • Coordinated Statewide law enforcement efforts to investigate financial exploitation of the elderly • Frequent instructor at the Maine Criminal Justice Academy

• Member oversight board • Developed Statewide standards and training for investigation of online crimes, seizure and examination of digital evidence • Appeared before legislative committees • Partnered with federal law enforcement and prosecutors on several nation-wide investigations • Testified in State and Federal court • Performed Digital Forensics Examinations • Performed online investigations

• Hired as a uniformed patrol officer • Co-developed and managed funding for Maine’s Computer Crimes Task Force • Recipient of numerous Department awards

• Originally hired as an undercover drug investigator, conducting hundreds of controlled drug purchases, across the State over a two-year period for purposes of prosecuting traffickers • Later assigned to a Violent Crimes Task Force as a Special Deputy U.S. Marshal • Also served as a uniformed patrol and school resource officer • Recipient of Outstanding Contribution to Law Enforcement Award