5 years industry experience in Owners Corporation Management.Senior Portfolio ManagerResponsible for the management of a complex portfolio of 1285 lots of residential and commercial properties including; multiple owners corporations, customer service, problem solving, guidance, chairing of meetings, coordination of contractors, clear communication, exacting customer service, general advice and coaching/training/advising staff members. Achievements:• Multiple recognitions by general manager in staff forum for management of highly complex and large portfolio with no customer service complaints, no loss of connection and clear communication. Portfolio peaked at 1471 lots over tenure.• Management of a large multiple (5) Owners Corporation complex properties with no loss on connection, referrals and exemplary feedback from prominent owners. • Successful representation of an Owners Corporation at VCAT and a commercial tenant for roofing matter.• Developed strategies for challenging meetings to address and fund substantial membrane works totaling $1.4M.• Coordinated several cases for building defects dispute for a multi Owners Corporation for VCAT.• Developed technique to increase additional fee income• Regular coaching, review of minutes, emails, training and contact point for lesser experienced staff members with clear guidance provided.• Regular problem solving of challenging properties without referral to senior management