Fixed Operations Director - Responsible for training employees to provide an outstanding environment to encourage customers to trade services with the Hansel Auto Group. Develope processes to improve the business and company standing within the business community. Acura - BMW - Volkswagen - Subaru - Ford - Toyota - Scion - Honda - Mazda - Lincoln

Took an interim Position Responsible for Fixed operations honing my skills with a new brand - Forecasts - People Management- Hired away

When hired in I observed and developed processes to take a flat fixed operations department to the next level, making it a solid profit center for the company retaining an above average net profitability. Even with the recall where some company’s saw a loss of up to 30% reduction in retail, my solid business plan showed significant growth during this period and was sustained going forwaI nurtured and developed the employees to reduce turnover which had been out of hand, I cut costs by being efficient and eliminating the write offs and waste. These processes afforded us with a shop efficiently rate over 135%.I was instrumental in developing a compliance structure for the employees to improve productivity and employee relations. This allowed us to achieve the President Award for the dealership which had never been accomplished the previous 22 years. This was accomplished by implementing a solid business ethnic to improve customer relations and satisfaction.Customer retention is so important thus I evaluated our cliental and put a solid customer retention system in place to retain our customers and bring new ones in. Our retention both for sold and total customers in our UIO elevated to be one of the top performers within the region. Innovative and unique marketing is one of my specialties, I have the knack to evaluate and implement new and exciting concepts that saw a return on investment of 18 -30% on most campaigns. I was instrumental in developing innovative ideas to improve the maintenance aspect of the business cutting turnaround time and generated hours per repair order. Very important to sustaining our business I improved the relations with the Factory to get the necessary support for improving the brand image.

I had great business partners and we developed a strong management team implementing and good business processes to sustaining growth in a challenging market – I was instrumental in driving process’s to improve our business when forced to relocate the Parts and Service Department. I worked building a strong retail/wholesale parts and service team – I implemented a marketing scheme to stimulate growth and encourage customers to trade with us. I cultured our relationships with our retail and fleet customers. I was part of a progressive management team that thought out of the box developing a strong business presence in the San Francisco market. Company share holder for 7 years until we closed our corporation.

I took a non functional service department that had a turnover average of 1 manager a year and turned it into a power house by implementing sound business practices.I developed a retail wholesale process to grow the business and put a sound marketing process to increase the business. This process doubled our business and employee base to handle the growth.I was instrumental in using my personality to develop relationships within the dealership to grow internal relationships to unify the company.I implemented a process to improve productivity to where the shop was functioning over 110% for the over all work generated.

This was a unique opportunity for me as I worked all through high school and through my adolescent ages for my father in his automotive speciality business. The service manager position became available and applied. I interviewed with the owner who felt they did not have the necessary experience to do the job. I completely disagreed with his philosophy and convinced him to give me an opportunity. What did he lose? I took a fledging service department and turn it around in a very short period of time made it profitable Bill customer relations, built-in employee relations and really propelled the fixed operation side of the business. We were also a heavy duty truck franchise and serve the delivering communities. One numerous rewards for the performance of the staff built to technician staff to be very respectable in the area and our business breath, and our performed a neighboring dealership by a great margin. Performance for her shop got out there with the manufacturer and the local community and I was hired away to run a bigger shop. Great opportunity for me to get my foot in the door in the automotive sector in running dealerships..

Manage the business operation industrial of industrial leak ceiling, providing support to refineries power plants nuclear plants, industrial facilities for steam generation and chemical process. We had mobile teams that would go out to on site locations and perform repairs preventing the businesses from having to shut down. These were live repairs and required special techniques. We would design enclosures and clamps to stop various leaks and use repair processes that was state of the art. My branch responsibility was everything west of the Rockies all the way up to Alaska and the length of California. We were a 24 hour on-call business that kept a extremely busy and on the road quite the time as it was a special type business, and there was only several vendors out there providing the service nationwide.. extremely rewarding in our ability to provide a service to prevent businesses from losing revenue. It’s also rewarding being able to take people and coach and train them to be experts in their craft providing the service.. we were very profitable and were very renowned in the area and I had a great reputation.

Sales and Service