Account Executive, Client Relations Manager
Current-Complete 50 outbound calls a day to cultivate and retain relationships with customers- Develop relationship strategies and programs that produce business value and favorable customerexperience- Monitor customer satisfaction and recommend solutions that would better help their business daily.- Follow up with customers to assigned industry on at least once a month-Document every interaction with customer using Netsuite- Take cancellations calls- review services, products, and pricing with customers to ensure all attemptsare made to continue business relationships.-Take incoming support calls. Assist numerous customers daily with issues regarding website, login,products, etc- Train 2-5 new customers on websites, services, and products. Maintain excellent knowledge ofproducts and service.-Help with any inquiries such as pricing, agreements, FCRA user training, FTP questions, processes- Work closely with all other departments, customer accounts, Complytraq, and support to help satisfythe customer need.
