thinkTribe is a web performance company that specializes in load testing and monitoring services to simulate user behavior for our client's websites.This role requires attention to detail and coordination between multiple teams around the business, in person and remotely. • Daily scrum meetings, retrospectives, and facilitator in L10 meetings.• Communicating between multiple teams such as R&D and Client Liaison.• Working with PO to create stories, epics, and acceptance tests using JIRA.• Implementation and adhering to best practices within Kanban and Scrum methodologies.• Creating QA workflow processes, written guides, and documentation in Confluence.• Daily regression checks and reporting bugs to relevant teams.• Experienced with Git and CVS.• Linux/Ubuntu experience.• Black box, white box, and unit testing.• Staging (develop), SIT, and UAT.• Creating automated scripts Chrome, Firefox, Android, and iOS to replicate real user actions using an engine built on top of Selenium (Python).• Writing scripts to test new features or 'break' parts of the product in specific ways.• Creating a website to replicate customer and/or engine issues (Sanic Web Framework).• Create views and dashboard using Kibana.• Final sign-off for releases.

This is a fast-paced role requiring excellent time-management and great customer service. Duties include but not limited to: • Supporting users and network administrators over the phone, email and Skype. • Management of daily data backup and retrieval of the data. • Completing password changes and onboarding and off-boarding users. • Working in a high-pressure environment ensuring that I meet SLA’s and resolve problems.• Problem-solving. • Time management

• Scrum Master - Hosting daily and weekly pulse meetings.• Applying agile methodology onto projects• Liaising with business and development teams to provide solutions to IT systems• Timekeeping• Building new and improving old IT processes while engaging with different business functions around the world to further enhance existing systems or digitize manual ones• Building business analytic reports with Tableau and excel• Involved with data quality clean up in ServiceMax• Support existing systems• Building training documents for users• (FSP) Further Skills Program Lead and part of the Health Ahead team• Received impact award and voted intern of the year by other interns UK wide

Serving customers in a busy, high-pressure environment ensuring that our service is fast, accurate and friendly. This role has further enhanced my time management, teamwork and customer service skills.

I have worked at 'J & J Systems UK Limited' as an apprentice with the title of 'IT Support Engineer'. I helped senior engineers with telecommunication jobs, as well as networking errands such as cable testing. I also completed on-site and off-site maintenance as well as daily backup checks and system installations.