Accountable for the end user IT service delivery for new and leaving personnel including provisioning and accessibility of system resources for existing staff. Responsible for the procurement, inventory, and logistics of corporate owned desktop hardware with clear visibility and control. Successfully deliver effective operational enhancements geared towards automating and simplifying the end user experience. - Lead team of internal and contracted staff responsible for successful IT onboarding, secure offboarding, and responsive adhoc IT requests for North American personnel. - Managed vendor services for ITSM/ITAM focused on the end user computing environment. - Lead internal team accountable for the visibility, control and operational logistics of company owned laptops and mobile devices. - Responsible for design and implementation of operational transformation projects and organizational development activities supporting both the business and internal IT initiatives.

• Manage the availability of all hardware, software and systems accesses for end users nationwide• Facilitate resolution of issues affecting the business computing environment between IT professionals and business personnel• Identify, design and implement process changes that enable the business to meet their strategic and operational goals• Coordinate technical support, user testing and quality assurance for the desktop computing environment as it relates to application management, computer imaging and system usability• Accountable for establishing and maintaining systems access and security audits designed to meet internal control framework guidelines, SAS70 certification and other internal governance standards• Supervise staff of technical personnel including full time, temporary and vendor resources

Coordinate the logistics of all hardware, software and systems accesses for the Commercial Underwriting business users.• Ensure IT and technical issue resolution affecting the business end users.• Lead/implement procedure changes into process updates to ensure effectiveness and efficiency. • Accountable for technical support, QA/UAT for the desktop Image updates as it relates to application and system interoperability

• Coordinate the logistics of all hardware, software and systems accesses for the Commercial Markets Business users.• Facilitate IT and technical issue resolution affecting the business end users.• Translate procedure changes into process updates to ensure effectiveness and efficiency. • Coordinate technical support, QA/UAT for the desktop Image updates as it relates to application and system interoperability