Leverages design expertise and best practices to guide teams in developing complex high-quality solutions to clientsCollaborates closely with Technology Enablement, Data & Analytics, and Business Advisory Services to strategize and execute projects with a human-centric mindset and user-centered design processManages and leads high profile sales pursuits through scoping and solutioning in order to meet a $5M annual sales targetDefines and evolves practice capabilities & offerings each quarterProvides team mentorship and quarterly feedback, focused on delivery excellence, leadership and personal growth

Provides leadership, direct management, mentorship and career growth to the UX team, including conducting performance reviews, reviewing compensation and promotionsProvides creative direction and guidance on client engagementsResponsible for achieving gross margin targets for the business by monitoring consultant chargeability and bill rates for the practiceResponsible for meeting revenue goals for the practice in the Chicagoland and midwest territoriesCreates service offerings, guidelines for estimating projects, and identifies new design tools and methods

Instructs a variety of courses related to user experience including usability testing, user interviewing and advanced prototyping. Advises current and past students on course projects as well as provide general mentorship when needed.

Created, led and managed a new experience design department including UX/UI designers, creative directors and researchersDefined the UX vision and experience strategy for the company from infancy to maturityManaged consultant chargeability to ensure the business met quarterly revenue goalsAssisted with and led business development opportunities by completing RFPs, presenting capabilities and participating in thought leadership seminarsProvided mentorship and creative guidance on all projects involving the design team

Led and managed a team of UX/UI designers under the Customer Success Group of Experience Design ChicagoCreated the user experience for large scale agile projects across healthcare, automotive, food and retailDesigned elegant user experiences for customers with a human-centered approach, incorporating generative research and strategyValidated designs with end users using highly detailed wireframes and interactive prototypes

Created experience driven research artifacts like journey maps, personas and qualitative/quantitative data synthesis reportsDesigned the UX for client projects using conceptual designs, prototypes and detailed wireframesRegularly traveled to customer sites to conduct usability tests, user interviews and cognitive walkthroughs

As part of team of five admissions staff, processed and updated admissions applications and maintained databases for over 20 graduate programs in the College of Computing and Digital Media with over 3,500 students including over 1,500 graduate students.Led the Office of Graduate Admissions event planning for program information sessions, open houses, admitted student events, working on reorganizing the structure to better recruit students, leading in an increase in graduate enrollment every quarter since winter 2008.