Michael Wessalowski Email & Phone Number

Farmers Branch, Texas, United States

Home Security Systems; Alarm Monitoring.

301 Intermodal Parkway, Fort Worth, Tx 76177

- Learning Ambassador; coaching associates & training new hires 1-on-1 or in groups.- Operating ground service equipment such as K-Loader cargo lift, cargo tractor, pushback & beltloader.- Load verification (Boeing 737/767 & ATR 72).- Marshalling cargo planes during arrival & departure.

301 Intermodal Parkway, Fort Worth, Tx 76177

Plano, Tx

- Responsible for various health care industry ad-hoc & tracker studies in regular communication with clients & Sales.- Programmed screeners in Decipher and provided support to team members in general.- Investigated inquiries from Member Services regarding all health care team projects & submitted payment to members for valid claims.- Provided translation support for English-German & German-English studies.

Plano, Tx

- Responsible for a variety of daily, weekly & monthly health care industry tracker studies, in regular communication with clients & sales.- Provided support for vast array of job creation & delivery tasks for US & European markets. - Regularly programmed screeners in Decipher.- Coordinated direct mail campaigns with sample vendors & mailing companies.- Ensured timely payment to panel members, in close contact with payment vendors.- Worked with Member Services to resolve member inquiries regarding all health care team projects.- Translation support for English-German & German-English studies.

Plano, Tx

- Acted as an integral operational resource assigned to the Production team to help achieve volume, quality, and turnaround targets.- Maintained a high level of expertise on Research Now operational capabilities, processes, and internal tools.- Provided support for market research tasks that include, but are not limited to: job creation, segmentation, email QC & Delivery, and screeners.- Participated in regular training for various purposes from business needs to personal advancement.- Provided quality support to members of Client Services via email, chat, phone and face-to-face. Members of client services are internal employees.- Tracker Team April 2013 - April 2014: Handled various daily & weekly tracker studies including client communication and in cooperation with Sales.

Grapevine, Tx

- Provided assistance, via phone & email, such as information about current and past orders; GameStop products in general; magazine subscriptions; looked up credit card information. - Advised about warranty on sold game systems. - Filed customer complaints and followed-up with district managers

Zurich, Switzerland

- Kept the internal planning tool MDS (Workforce Planning System) up to date according to changes received- Checked disposition changes for over booking, conflict booking, data consistency, and notified the appropriate people- Provided high data quality of MDS in cooperation with the Resource Manager- Supported employees of all KPMG Switzerland branches and offices in using MDS- Created a variety of lists and reports concerning personnel and engagement data- Ordered installation of MDS on employees’ desktops and laptops - via local IT support and via text database- Set up MDS classes with course materials and installed hubs, laptops, programs, and projectors

Zurich, Switzerland

- Responsible for SAP R/3 CATS (Cross Application Time Sheet) of all Swiss employees- Ordered/provided and kept stock of office materials and beverages for the Zurich office - Kept stock of IT infrastructure (small number of laptops, cell phones, palms, and accessories) for maintenance purposes- Liaison between employees and local IT support; first level IT support, basic maintenance- Assisted in office moves & helped implement data security concept (file storage)

Zurich, Switzerland

- Provided high data quality to the internal (Austria, Germany, Switzerland) planning tool MDS (Workforce Planning System) in cooperation with German and Swiss employees of all job functions/levels- Updated job openings for internal engagements within Europe/overseas and supported job staffing/employee search- Individual training of MDS to new employees; support of classes & installation of MDS on laptops and desktops- Supported the Austrian office in Vienna (on site) during the data migration into MDS