Michael Wheeldon Email & Phone Number

Melbourne, Florida Area

Successfully lead a Sales Team of 50 Door-to-Door Sales Reps and Supervisors encompassing Brevard, Volusia, and Flagler County. Focused daily on: … Mentoring and Developing … Training and Coaching … Analyzing Trends … Strategic Planning and Problem Solving … Sales … Gaining Buy-In … Effective Communication Successful in gaining buy-in of the lowest producing team in my footprint prior to my arrival and making them the highest producing team. Navigated my teams through several challenges including, but not limited to, hurricanes, commission structure changes, and a pandemic. Continue daily coaching activities that challenge staff to think like entrepreneurs and utilize this opportunity to grow. Identified strategic business opportunities, championed new trends, and maintained accountability for achieving standards of excellence

Instrumental role in launching a “fighter brand” via guerilla marketing tactics for a Top 10 Fortune 500 company resulting in continued success and market gains. Focused daily on: … Mentoring and Developing … Training and Coaching … Analyzing Trends … Strategic Planning and Problem Solving … Sales … Event Planning … Gaining Buy-In … Effective Communication Consistently meeting escalated quotas that are essential for the survival of the current business model. Exceeding Dealer/Principle expectations with superior performance accompanied with world-class results. Continue daily coaching activities that challenge staff to think like entrepreneurs and utilize this opportunity to grow. Utilizing existing business relationships to assist in elevating brand awareness. Identified strategic business opportunities, championed new trends, and maintained accountability for achieving standards of excellence.

Successfully launched start-up operation in a competitive market, which ultimately resulted in gaining complete market share for the entire county. Directed all aspects of operations, which entailed: … Staffing … Budgeting, Payroll & Accounting … Billing & Collections … Customer Service … Sales … Field Service … Administration & Reporting … Management Communications. Increased revenue each year through a variety of business streams including collections, equipment recovery, disconnects, and sales. Consistently exceeded client expectations with superior performance accompanied with world-class results. Hired, trained, scheduled, and supervised 30+ employees and supervisors for profitable operation for 8 years. Reduced and maintained extremely low employee churn rates utilizing excellent motivational and relationship building skills. Identified areas of opportunity previously undiscovered by competitive suppliers/providers which resulted in total market share. Identified strategic business opportunities, championed new trends, and maintained accountability for achieving standards of excellence. Created P&L statements, calculated and administered budgets, coordinated payroll, maintained documentation for client invoicing, and managed a successful operation.

Melbourne, Florida Area

Recruited to migrate seven quality assurance programs for requisite 200-seat call centers into a stand-alone corporate quality assurance program. Facilitated consolidation, centralization, and management which involved: … Staffing, Supervision & Training … Auditing … Policy and Procedure … Program Management. Increased sales acceptance from 70% to 98% through internal verification process policies. Reduced employee churn through new incentive program, communication, and training. Policy and Procedure: Implemented standard operation procedures manual for training sales staff on 80 different marketing plans for Fortune 500 client companies. Streamlined quality assurance department, which involved hiring new staff to support all different sales plans, providing intensive training, and motivating a staff of 40+ personnel. Solidified mutually beneficial relationships with vital corporate clients by passing rigid audit standards and ensuring high-quality sales results. Reviewed sales calls and provided feedback for training and coaching personnel. Furnished audio recordings of unacceptable sales calls in real time, which enhanced sales training. Selected and trained elite internal audit team to monitor verification standards of each quality assurance representative and prevent unacceptable sales from passing quality assurance.

Melbourne, Florida Area

Spearheaded the start-up, development, and management of a 6-month contract into a long-term, profit driven operation in conjunction with Time Warner Cable. Directed all aspects of operations, which entailed: … Staffing … Budgeting, Payroll & Accounting … Billing & Collections … Customer Service … Sales … Field Service … Administration & Reporting … Management Communications Generated 25% gross profit margin and a 13 % net profit margin for three consecutive years. Awarded with President’s Award for the region three times. Interfaced daily with corporate client to discuss and review production goals and customer service issues. Established timelines and milestones for performance. Provided quality customer care as third party contractor for Fortune 500 company, which resulted in improved relations and improved customer satisfaction index over prior contractors. Created sales scripts for telephone-based cold calling to current and prospective cable subscribers. Trained and supervised sales staff to close sales. Hired, trained, scheduled, and supervised 30+ sales, collections, and technical support staff. Coached and motivated staff on attaining individual goals, and implemented an incentive program. Performed quality assurance inspections on work completed by technical staff in the field. Created P&L statements, calculated and administered budgets, coordinated payroll, maintained documentation for client invoicing, and managed a successful collections program.