Michael Wheeler Email & Phone Number

Auckland, New Zealand

New Zealand

At Parallo, we believe it’s necessary for ISVs to stay focused on their product, their people, their prospects and their customers. Anything less in today’s competitive market, and they’ll get overtaken.In my role as Azure Business Development Manager I help SaaS and software creators reach their true potential by leveraging Microsoft Azure and our highly.

Auckland, New Zealand

Provoke is a full-service software design & development company specializing in the delivery of enterprise-grade solutions using Microsoft technology. Provoke’s focus is in design-led software development with a technical emphasis on; Microsoft SharePoint, Office 365, Azure,.NET, SQL Server, Windows 10, Windows Phone and Skype for Business.Provoke offers.

Auckland

In the role of Customer Success Manager I led Microsoft New Zealand Corporate Accounts through its change and transformation journey by enabling cloud solutions alongside high performing and qualified IT partners.This was done through close engagement (T-36) with our partners and industry alignment to our current offerings to drive cloud adoption in.

Auckland, New Zealand

In the role as the Advocacy Manager for Microsoft New Zealand I was responsible for facilitating resolution of Customer, Partner and Field related issues, when standard support channels had failed, by connecting with key subject matter experts and decision makers. The internal organisation I was part of was known as //GetHelp. I was part of a global team.

Auckland CBD

Channel Knowledge Specialist was a key interlock between the CRM Program team and the business. Being an expert in current mode of operations (CMO) and a customer experience champion. This is a critical role that provides the base knowledge on processes and systems to ensure that the CRM development covers all activities that we need to provide effortless.

One-on-One coaching Call Monitoring Floor walking Answering technical questions Managing large scale outages (100+ customers affected). Project work was also involved in identifying and resolving problems with knowledge gaps where our Agents did not have adequate support documentation to assist our customers.Some outages which lasted longer than a week.

Auckland, New Zealand

I supported Australian customers from a Virtual Call Center in Auckland New Zealand. We focused primarily on delivering customer service and troubleshooting advice for ADSL2+ and Email related issues.

Auckland, New Zealand

Assisted customers with ADSL service by providing setup and provisioning support.Logging network outages through OFM to Telecom Whole Sale and dispatched field engineers.Walked customers through email on their windows/linux devices and mobile.Drove 'Nesting' initiative to bring new employees up to industry and center standard.

Diploma Of Business, Information Systems And Management

My primary focus was on Enterprise Information Systems and Management.

Ncea Level 3