Michael Whitehead Email & Phone Number

Moorpark, California, United States

Key Responsibilities:• Provided exceptional customer service by engaging with guests, taking orders, and making drink recommendations.• Expertly mixed and served a wide variety of cocktails, beers, wines, and non-alcoholic beverages according to company recipes and guest preferences.• Maintained a clean, organized, and well-stocked bar. Ensured all equipment was in working order and promptly reported any issues.• Accurately processed cash and credit card transactions using the point-of-sale (POS) system. Balanced the cash drawer at the end of each shift.• Adhered to all state and local laws regarding the service of alcohol, health and safety regulations, and company policies. Verified identification to ensure legal drinking age.• Worked closely with other staff members to ensure efficient service and a positive guest experience. Communicated effectively with kitchen staff and managementAchievements:• Achieved and maintained top spot with above district average in Sales Per Hour at Moorpark center.• Increased bar sales through effective upselling techniques and engaging promotions.• Consistently received positive feedback and high tips due to excellent customer service and drink preparation skills.Skills:• Expertise in mixology and drink recipes• Strong customer service and communication skills• Proficiency with POS systems• Ability to multitask in a fast-paced environment• Knowledge of state and local alcohol service regulations

Camarillo, California, United States

Delivery Driver – Amazon.com FLEX Key Responsibilities:• Package Delivery: Efficiently picked up and delivered packages to customers, ensuring timely and accurate delivery.• Route Management: Utilized the Amazon Flex app to manage delivery routes, following GPS directions and delivery instructions accurately.• Customer Service: Provided excellent customer service by interacting courteously and professionally with customers, addressing inquiries and resolving issues promptly.• Safety and Compliance: Adhered to all traffic laws and safety regulations while driving, following Amazon's delivery guidelines and procedures.• Vehicle Maintenance: Maintained a clean, fueled, and well-functioning delivery vehicle to ensure readiness for deliveries.Achievements:• Achieved and maintained a “Fantastic” standing and best delivery partner since Dec 2023• Consistently achieved high delivery completion rates and positive customer feedback.• Demonstrated strong time management skills by efficiently completing deliveries within allotted delivery blocks.• Maintained a clean driving record with a strong focus on safety and compliance.Skills:• Proficiency in using GPS and map applications for route navigation• Strong customer service and communication skills• Excellent time management and organizational abilities• Ability to handle unexpected situations and problem-solve effectively• Physical stamina to lift and carry packages up to 50 pounds

Simi Valley, California, United States

• 2023-Current Photographer/Customer Service - Safety Child ID – Westlake Village, Californiao Achieved 100 % accurate fulfillment of all orders for the current school year • 2011-2013 Business Development - LRZ & Associates – Simi Valley, Californiao Created brand program and marketing material for UNITONE Imaging Supplies.o Boosted sales by 25% from previous year for UNITONE• 2010-2011 Business Development/Product sales training – CALIBER TECHNOLOGIES - Van Nuys, California o Conducted sales team training on converting OEM to aftermarket product. o Increased profit margin 25% on total sale of converted products. o Developed a Managed Print Service program for new and existing clients, resulting in a 28% increase in sales

West Hills, Ca.

• Coached and mentored young female athletes for 10 years• Achieved a 75% scholar awards rate among athletes during the fall season each year• Successfully guided multiple athletes to play hockey at prestigious D1 colleges, including Yale, Stanford, and Berkeley• Implemented USA FH coaching methodologies to enhance overall athlete performance• Introduced innovative video and performance analytics, resulting in a 33% improvement in goal-scoring efficiency

California, United States

• Established and expanded a robust network within the region, successfully engaging clubs, schools, and universities in the Nexus program. Increasing participation at 110% of quota to 445 athletes• Negotiated cost-effective site locations, executed all contracts, and managed insurancelogistics for all site locations• Recruited and managed at team of 30 site coaches, ensuring adherence to the set curriculum andimplementing an effective talent identification process• Allocated athletes to specific site locations based on their geographical location, communicating allnecessary details, requirements, and session curricula to regional athletes.• Organized and managed the annual Regional tournament, overseeing site selection, and staff coordination

Van Nuys, California

• Leveraged over a decade of dedicated sales experience, adeptly managing and nurturing strategic partnerships on a global scale with key account clientele • Conducted comprehensive product sales and technology training for dealer sales associates, service technicians, and customer support teams, contributing to continuous improvement to dealer performance. • Established and fostered relationships with C-level decision-makers, contributing to successful partnerships and long-term business associations for MSE • Exceeded sales quota by 112 %, totaling $5.2m annually

Van Nuys, California

• Demonstrated years of dedicated sales services by actively engaging in prospecting and cold calling to promote and sell the diverse MSE product range, effectively meeting client needs and aligning with market demands• Played a pivotal role in developing client relationships and sustaining positive customer interactions, significantly enhancing MSE's reputation for delivering excellent customer service and fostering long-term client loyalty• Instrumental in developing and securing approval as a vendor for Rapid Refill Ink's 163 franchises, demonstrating a strong business acumen• Utilized extensive sales expertise to expand clientele and establish key MSE brand dealers in the Caribbean region totaling $1.3m annually

Camarillo, California, United States

• Specialized in sales of raw materials (toner, drums, blades, etc.) to remanufacturers of laser toner cartridges, successfully catering to clients across the US, Caribbean, Brazil, and Europe • Led business development initiatives prospecting and cold calling on targeting accounts of varying sizes, from small to large-scale remanufacturers (like MSE), and the Copier and Printer service channel • Managed end-to-end account operations, overseeing all aspects of the sales process.

Tarzana, Ca

• Experienced in setting up and managing portable bars for off-site events, including high-profile locations like the American Music Awards, Annual Beastly Ball at the Los Angeles Zoo , and various Hollywood movie events for Sony, Paramount and Universal• Ability to work closely with event planners and organizers to ensure seamless service.• Strong interpersonal skills to engage and build rapport with customers, ensuring a welcoming experience.• Ability to assess and respond to customer preferences, providing personalized drink recommendations.• Skilled in managing customer feedback and resolving issues efficiently and professionally.

Newbury Park, California

• Managed sales for an independent copier dealership, specializing in new and reconditioned copiers, fax machines, and service contracts. • Offered monthly rentals and distributed remanufactured toner cartridges for Canon and HP printers. • Conducted prospecting activities and effectively managed accounts across Ventura, Los Angeles, and Santa Barbara Counties.

Westlake Village, California, United States

Key Responsibilities:Head Bartender:• Expertly mixed and served a variety of alcoholic and non-alcoholic beverages, ensuring consistent quality and adherence to company recipes.• Maintained a clean, organized, and well-stocked bar. Managed inventory, placing orders as needed to ensure a constant supply of products.• Engaged with guests to provide a welcoming atmosphere, made drink recommendations, and handled special requests.• Provided outstanding service, addressing customer needs and resolving issues to ensure a positive dining experience.• Maintained thorough knowledge of the menu, including ingredients and preparation methods, to assist customers with dietary restrictions or preferences.Manager On Duty:• Oversaw daily operations during assigned shifts, ensuring smooth workflow and high-quality service.• Supervised and coordinated the activities of staff members, providing guidance and support to maintain a cohesive team environment.• Handled cash management, including opening and closing registers, balancing cash drawers, and preparing daily financial reports.Achievements:• Played a key role in improving overall customer satisfaction and repeat business by providing outstanding service and resolving issues promptly.• Developed and implemented training programs for new staff, leading to improved efficiency and service quality.Skills:• Strong customer service and communication skills• Proficiency with point-of-sale (POS) systems• Leadership and team management abilities• Knowledge of health, safety, and alcohol service regulations

Business, Management, Marketing, And Related Support Services

Education record