Michael Whitmore Email & Phone Number

Atlanta, Ga, Us

Responsible for monitoring the Turner Broadcasting System network and server infrastructure, as well as multiple business services for Turner Technology Services and its internal business partners.• Answering support requests via phone and email; AD, password resets and application issues.• Coordinating repair of routers, circuits and servers with external and internal providers.• Providing datacenter support and environment monitoring.• Using Remedy tracking software to enter resolutions for helpdesk calls.

Greater Atlanta Area

Supporting users at CBS by providing first contact resolution for software and hardware issues. Performs individual mailbox creations, changes, functional mailbox creations, blackberry activations and deletes, active sync enabling and deletes as well as user access to these services. Triage calls from third party vendors such as SPRINT, VERIZON etc about circuit status and issues at remote sites.

Greater Atlanta Area

The Systems Operations Center Specialist is responsible for monitoring the Turner Broadcasting System network and server infrastructure, as well as multiple business services for Turner Technology Services and its internal business partners.

Supporting candidates and administrators of the Select2Perform.com and SHL On Demand platform. Answering support requests via phone and email;Solving technical issues for candidates and administrators; Helping users with username and password resets; Assisting hiring managers with training on how to administer tests; Using VNC to resolve more complex issues for users including browser configurations and hardware issues.

Provided the day-to-day desktop support for all Asbury platforms across the country.Provided support for truck and car dealerships;Provided support for Cisco VOIP phones and voicemail;Performed active directory account maintenance;Answered questions and providing solutions for Office 2007 issues; Supported users with blackberries, iphones and droids; Maintained and monitored all desktops in Asbury Automotive domain;Re-imaged desktops and laptops for deployment in the field; Provided technical assistance to colleagues in other platforms across the country.

Responsibilities included providing server support to network group.Provided blackberry BES server support for attorneys using Blackberry devices and Pearl devices; Provided Office 2003 and Windows XP support for legal staff firm wide;Monitored Norton Antivirus server and reported any outages to senior network administrator; Using Track-It software to enter resolutions to helpdesk tickets;Assisted with the setup and configuration of Dell servers;Setup and host videoconference calls using Tandberg, Polycom and LifeSize equipment.

Responsible for all levels of desktop support for Sales, Marketing and Financial departments in the Showtime Networks regional sales office. Provided technical support for remote sales force utilizing laptops and ISDN client routers.Effectively installed and managed Shiva Access Ports (ISDN client router) including coordination of ISDN service with AT&T and local carriers;Installed new laptop images for remote sales force consisting of Windows 95, Office 95, Outlook 97 and Internet Explorer 4.0;Traveled to remote locations to install, configure, test and train users on new system configurations and provide follow-up support and problem resolution;Answered day-to-day support questions on applications such as Office 95, Outlook 98 and Rumba 95/NT version 5.1;Managed email migration from MSMail 3.2 to Outlook 98. Successfully upgraded 34 users to new email platform. Provided daily administration of Exchange server;Achieved successful upgrade from NetWare 3.11 to NetWare 4.11, which included a smooth transition from Token Ring to Ethernet;Resolved SQL database connectivity issues and problems with Sybase Open

Provided level 3 PC support to all departments within Showtime Networks. Traveled to regional offices to setup and configure laptops and troubleshoot network related issues. Supported NetWare 3.11 as well as Windows 3.1, MS Office 4.3 Professional Suite and Rumba V2.1 for the AS/400;; Provided email administration for MSMail 3.2 users. Created mail ID’s moved email accounts between servers, recovered mailboxes and resolved global address list issues;Developed solutions to mail connectivity issues for remote users;Provided support for users in satellite offices via telephone.