 Create training schedules for all security officers, track and create reports on outcomes of all training and maintain training records for the work site. Train new hires in company policies and procedures and use the best training methods for a specific purpose or audience. Gather and evaluate information from the employees and management on previous training to identify weaknesses and areas that need additional training. Attend seminars and meetings to learn new training methods and techniques. Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance. Inform employees on scheduled training and track their progress. Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training.  Functions as a supervisor of Security Officers, Lead Officers and other company personnel assigned to one or more posts at the client site; acts to ensure that all post orders are followed, that established rounds are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations. Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and provided quality customer service, inspects posts, and meets with subordinates to outline tasks and responsibilities. Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.  Assists in the submission of payroll and personnel information to the company as designated. As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orientation and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and discipline.

 Manage and supervise 50-325 employees over 92 accounts and scheduled 2000-10000 hours a week. Maintain client relations & Security Officers relations, directing, coordinating, and overseeing all activities of the onsite Security staff. Hiring, Supervisory development, training, and operations functions in accordance with client requirements and company standards Meet & exceed P&L financial & operational goals; provide quality customer service, provide after-hour emergency response as req. Updates employee’s payroll, hours, vacation requests/time off requests, payroll discrepancies in a timely manner Verify all employees are following all required training: CA Guard Card, OJT, JSA, Yearly renewal training. Works with Recruiting team to make sure all open posts have req’s and have a steady flow of new hires. Works with DOMO to keep Overtime down, review “Zero Hours Report” weekly, maintain advanced/Live scheduling within required margins, and review’s Payroll daily and SAR weekly. Maintain all vehicle maintenance for vehicles within our fleet, uniforms, and equipment for all officers. Respond and aid with all security issues and emergencies. Maintain Sites Post Orders, and update as needed for all new procedures per Client Requests Experienced in Hiring, training, and developing quality staff with emphasis on employee retention.

 Executes the company’s Guest Engagement Model, creating a positive experience for guests with a focus on customer retention.  Exceeds sales targets and drives company KPIs while maintaining the highest level of guest satisfaction. Executes style guide directives by overseeing all aspects of merchandising, visual and labeling, working one-on-one with customers to find furnishings that best match their styles and budget. Ensures inventory accuracy according to company asset protection standards; self-assess daily results and partners with leadership on performance expectations to improve utilizing end of month sales reporting tools. Helps build culture throughout the store that drives revenue targets, utilizing all tools to the company standard.

 Served as the focal point for the monitoring and analysis of risks that may affect the operations of the client.  Provided timely communications and actionable intelligence to support the protection of people, infrastructure, and the business. Skillfully dispatched and coordinated response to security incidents that occur on client premises, or events, using the appropriate communication methodology, including but not limited to radio, telephone, email, text message, video, or pager.  Liaised with law enforcement, fire department, or industrial and civil emergency response organizations related to client property emergencies; operated on computer workstations and emergency systems; administering and maintaining process control systems and databases used within the control center.

 Served as the SME within the department, providing expertise on situational incidents requiring timely direction, crisis incident protocols, applying proper techniques for customer interaction/issues resolution, and GSOC systems operation. Created intelligence summaries and kept accurate logs of all emergency issues and coordinated appropriate actions per policy related to all enterprise office locations and restaurants globally. Monitored the security and safety for all employees through access control, burglar alarms, fire safety systems, and CCTV system, including those who traveled or worked on location; monitored and assigned accesses to employees and badges to contractors. Coordinated issue resolution with the enterprise asset protection team or external resources, supporting the development of proper reporting and personnel interaction procedures and policies. Provided guidance and operational oversight in the absence of the GSOC Manager to include assessing and identifying when a crisis required communication to business partners and executive leadership

 Performed network security monitoring and incident response while maintaining records of security monitoring and incident response activities, utilizing case management, and ticketing technologies. Monitored and analyzed a Security Information and Event Management (SIEM) to identify security issues for remediation. Interfaced with various customers in a polite, positive, and professional manner; recognized for customer service/satisfaction. Assisted with the implementation of countermeasures or mitigating controls, prepared reports of analysis methodology and results. Adhered to policies, procedures, and security practices, resolving problems independently, and following documented escalation procedures; demonstrated ability to respond to customer feedback for new capabilities or service enhancements.  Recommended changes to Standard Operating Procedures and other similar documentation to optimize operational efficiency.

 Contributed to developing operating discipline, using it to conduct emergency preparedness work and document performance. Worked cross-functionally with all security personnel in the preparation and execution of securing asset plans and tasks. Answered all incoming emergency/non-emergency calls, collected necessary location information, nature of incident and status, and other pertinent information to determine the priority of the call.  Operated radio to dispatch appropriate units by priority and availability utilizing familiarity with several radio frequencies and the ability to tone out or page the appropriate agency; communicated with field units using the appropriate terminology and technology.