Customer service is always most important. If not a love, then a strong liking of paperwork. Team building. A sharp wit. The ability to communicate with children of all ages, as well as their parents. A strong desire to see others succeed and the ability to train them how to do it. Skilled in merchandizing, inventory control, placing orders, working with vendors and customers (often all at the same time). Strong writing and editing abilities. Imagination. A winning smile. The ability to laugh at myself, and to see the up side of most any situation while getting the job done.