Michael Wilde Email & Phone Number

Parker, CO, US

New York, NY, US

• Conducted discussions/functional design workshops with agencies such as MullenLowe Group, Octagon Worldwide, FCB Health Network, and McCann Worldgroup.
• Developed and deployed multiple agency D365 solutions environments within single IPG tenant
• Developed full stack Dynamics 365 solutions using JavaScript, JSON, XML, and C#.
• Created business requirements, user stories, functional design and high-level design documents.
• Sound understanding of Power Platform capabilities and limitations.
• Designed and coded data integration app for Dynamics 365 imports.

Centennial, CO, US

• Designed and developed new implementation of Microsoft Dynamics 365 version 9, focused on Sales and Field Service. CRM application managed NTT’s Sales, Logistics, Scheduling, and Inventory processes.
• Migrated company data from legacy Saleslogix CRM using Scribe online. Access to Saleslogix data was by direct SQL Server access.
• Worked with NTT IT staff located in Virginia Beach to implement Web form integration using REST endpoints. Potential customers would be imported as Leads using Contact Us forms.
• CRM application customizations included Entities, Forms, Views, JavaScript, Plugins, Workflows, and Business Rules. Created and maintained project documentation.
• Worked directly with company President and department Leaders when designing business processes and training.

• Gathered user requirements for a call center in the mortgage lending industry implementing Microsoft Dynamics 365 and Five9 CTI. Focused on processing and handling of inbound and outbound lead management.
• Utilized the Agile Scrum methodology with a Sprint time-box of one week.
• Facilitated communication with the business area experts, Developers, Management, Support Staff and other stakeholders.
• Created and maintained project documentation. Modeled the flow of logic in a visual manner using sequence diagrams, wireframed user form flows and functionality, identified database extension requirements.

Denver, CO, US

• Directed IT team and oversaw strategic planning for infrastructure operations, vendor and project management, backup/disaster recovery/crisis management, firewalls, security, updates, helpdesk services, asset.
• Created a hybrid deployment, integrating Office 365 with existing directory services and installation of Exchange Server. Implemented user single sign-on (SSO) password synchronization using Azure AD Connect, allowing.
• Monitored the $350,000 IT OPEX budget that supported operations/capital improvement projects, purchasing, upgrades, and enhancements. Managed a $441,000 budget for the Air Force AVAC project: hardware and software.
• Researched and selected technology providers, negotiated contracts, and reviewed provider performance based on project specs. Managed relationships with Microsoft and telecom, ISP, hosting, and SaaS providers
• Initiated bid invitations and managed RFPs and RFQs. Generated and managed contracts, agreements, and system O&Ms with IT vendors and suppliers
• Managed a Junior Developer and Business Analyst in addition to a Systems Administrator at AFSC. Mentored interns on select topics, such as Active Directory, VOIP, DNS, DHCP, TCP/IP, and configurations

• Worked with EMC on the development and implementation of a Microsoft Dynamics CRM multi-tenant environment. Customized the installation with developers, coordinating the deployment and QA efforts
• Coordinated project management, solutions configuration, integration capabilities, and cloud computing functionality. Managed a complete ERP solution that supported sales, service, marketing, and operations
• Managed the software development lifecycle (SDLC), from analysis and design to testing and maintenance. Used Agile development practices (e.g. timeboxing) and leveraged rapid application development
• Developed and maintained a corporate procedures manual that outlined best practices for handling specific CRM issues that might involve email processing, synchronization, event tracking, and so on
• Tracked project deliverables and timelines in accordance with the Statement of Work (SOW). Addressed application issues, monitored objective statements, and overall performance
• Designed and coded T-SQL scripts, functions, and stored procedures. Maintained database objects (e.g. constraints) and collaborated with project managers and analysts on data migrations and conversions

St Louis, MO 63141, MO, US

• Consulted on Siebel CRM maintenance and various product lines, including Call Center, Service, Sales, Field Service, Orders, eService, and Siebel Public Sector apps.
• Led upgrade to Siebel 8 for Perficient’s product development and demonstration environments, using methodologies based on Siebel eRoadmap implementation methodology and PMBOK guides and standards.
• Delivered CRM solutions, including: -- Siebel Service Requests/Trouble Tickets-- eService/Web Portal Access-- Computer Telephony Integration (CTI)-- Reports and Report Server/Open UI-- SmartScript Administration.

Boise, Idaho, US

• Implemented Siebel 7.7 CRM applications as well as points to SAP, Lucent G3 ACD/Avaya CT, MS Exchange, Oracle, Crucial.com website, and Expert Online
• Updated hardware and software associated with mobile clients, remote access/communications, and analytics and reporting; e.g. Siebel Remote/Anywhere, SAP Connector, EIM, and Actuate Report Server
• Designed, coded, and deployed workflow, project lifecycle and development solutions that supported customer service, technical support, e-commerce, and sales and marketing

Responsible for maintaining and administering the On-Premise Siebel Call Center infrastructure for the Technical Support and Sales Departments. This included maintaining our Sybase database, vendor liaison, and developing/deploying CTI enabled client applications. One such application was a 3-tiered database administration telephony application that.

Seattle, WA, US

Delivered all-level support for Attachmate’s Fortune 500 corporate customers, specializing in IBM terminal emulation to Mainframes and AS/400 hosts over SNA networks. Expertise in areas of UNIX, VAX, HP3000, IBM 3270 and 5250 terminals and printers, 327x cluster controllers, SNA network tracing and troubleshooting.

Mesa, Arizona, US

Managed computer hardware and software maintenance contract for over 700 computers and peripherals. Configured and maintained the City's file servers and desktop workstations based on an IBM Tokenring topology. Mainframe connectivity was DLC using PC bridges to a fiber backbone or remote cluster controllers over SDLC. Served on several City committees that.

Business Administration

Engineering

Applied Science Electronic Technology