With over 30 years in the POS industry, I lead Washburn Computer Group as President, driving innovation in hardware solutions and depot repair services. My journey from Remote Service Technician to industry leader has been marked by a passion for technology and a commitment to empowering teams.Career Highlights:- Developed a self-contained, universal cable tester for service techs early in my career- Created a pioneering remote upgrade program for Y2K preparedness- Co-developed the first SmartCard Integrated WIC POS system for USDA, Texas, and New Mexico Department of Health- Led diverse teams across multiple companies, including roles as CEO, COO, and Director of TechnologyIndustry Insight:- I foresee significant shifts in retail technology, including:- Increased adoption of Self-Checkout and Automation- Evolution of traditional checkout experiences- Innovations in payment processingMy goal is to position Washburn Computer Group at the forefront of these changes, ensuring we continue to provide cutting-edge solutions for our clients.Leadership Philosophy:- "Where there's a Willard, there's a way." I believe in:- Extending 100% trust to team members from day one- Empowering individuals to excel in their roles- Fostering curiosity and continuous learningCurrent Focus:At Washburn Computer Group, we're dedicated to providing top-tier depot repair services for all POS equipment. After over 30 years experience in the POS industry I'm particularly excited about mentoring the next generation of leaders/innovators. This will allow me to pass on the knowledge I have gained over the many years, and the many mentors to the next generation of leadership. Passionate about innovation, team building, and creating value in the POS industry. Always open to connecting with fellow professionals and discussing the future of retail technology.