Michael Williams Email & Phone Number

Rosemead, Ca, Us

I am excited to join the Business Operations team in the Business Customer Division of SCE. Business Operations consists of Customer Choice Services, Outage Communications, and Technology Integration & Systems Support. This role has me leading efforts in managing relationships and processes related to retail energy market actors such as Community Choice Aggregators (CCA), Electric Service Providers serving Direct Access (DA) customers, and Demand Response Providers (DRPs). Customer Choice Services ensures compliance with retail energy tariffs and serves as the integrated process owner for these processes.The Outage Communications Team at SCE is a benchmark in the utility sector which has set the pace for excellent outage communications protocols with our customers and stakeholders. This team coordinates customer engagement for all outages. This team has been recognized nationally by Chartwell International for its best practices in the Outage Comm space.The Technology Integration & Systems Support team is a key element in the divisions successful adoption of new technology solutions including SCE new CSRP system that will fully deploy SAP applications as a new comprehensive CIS platform. The team is responsible for coordinating user acceptance, script testing, training and system adoption within the Business Customer Division. It is also responsible for systems management of other platforms used for managing event logistics and efficiency testing protocols.I am ecstatic to be back in BCD, the birthplace of my career at Southern California Edison.

Rosemead, Ca, Us

I have taken on the distinct privilege of leading the Customer Engagement team at Southern California Edison. Customer Experience represents something far more significant in this day and age now the digital and social media have been added to the aging regimes of customer messaging and feedback. The modern corporation must be in tune with customer mindset and perception across a myriad of mediums. This requires advanced thinking in data harvesting, VOC platform optimization, social media monitoring, and advanced data analytics. It is an exciting time to be in the CX arena and I am looking forward to supporting and growing this team to be the benchmark of the utility sector.The next few months will allow an opportunity to optimize a resource strategy that will enable advancement in data analytics talent and tech platforms, stronger collaboration with analytics teams within the T&D and Customer Service operations units, and continuous improvement collaboration with the various customer touch-points across SCE.

Rosemead, Ca, Us

Management of organization tasked with generation grid interconnection application intake, validation and contract negotiation in transmission and distribution organization.- Department administers compliance with CPUC Rule 21 and FERC jurisdictional Wholesale Distribution Access Tariff(WDAT) and Transmission Owner Tariff(TOT) on behalf of SCE- Lead a team of managers with oversight for interconnection processes and compliance, as well as project management of all interconnection agreements and their execution- Engage generation market actors to facilitate compliance with respective tariffs and to optimize customer experience through negotiation and execution of interconnection agreements- Collaborate with California investor owned utilities, CPUC and CAISO on tariff reforms and implementation of process changes in relation to tariff revisions- Lead coordination efforts and collaboration with interconnection process stakeholders on process improvement and oversight

Rosemead, Ca, Us

Lead and direct account management organization tasked with optimizing strategic customer relationship dynamics and delivery of demand side management solutions. The Commercial & Industrial segment customer base represents approximately 30% of SCE revenue and the largest share of demand reduction impacts within the Business Customer Division.• Manage Key and National Account team responsible for premiere regional and national accounts• Lead organizational change management in support of corporate restructure initiative • Delivered approximately 199 mkWh and 30 – 35K kWh in new energy efficiency and demand reduction• Ensure knowledge transfer for advancing account managers to develop market sector specialization

Rosemead, Ca, Us

Provide leadership for a team of Program Managers, Engineers, Technical Specialists and Analysts whose purpose is the strengthening, growth and development of two California statewide energy efficiency programs which include Emerging Technologies and Codes and Standards.

Rosemead, Ca, Us

Provide leadership to both SCE Technology Application Centers and Customer Choice Services. The Energy Centers are a CPUC mandated program required to Educate and Train the Workforce of Southern California in Energy Efficiency and Demand Response programs for industrial and comercial technology applications. Customer Choice Services manages business relationships with Energy Service Providers that provide power generation and procurement options for non-residential and residential customers throughout the service territory.Ensure execution of SCE Energy Efficiency strategy in support of CLTEESP, Ensure Rules and Tariffs compliance, GRC and PGC planning, Strategic direction toward broader market penetration.

Sales Director for Retail Markets - Created a comprehensive Retail Sales Strategy resulting in product placement in over 1400 retail locations, and 20% year-over-year revenue growth.Developed key Foodservice initiatives in Western Region Institutional Markets resulting in new market penetration yielding $1.5MM in new annual sales in 2008.Launched new domestic and international markets yielding 5% revenue growth in 9 months and generating more than $1.6M in incremental revenue per year. Increased international sales from $800K to over $4M/year through new products and promotions. Expanded sales from $9.5M to over $11M in Costco domestic through new product initiatives and customer support.SpecialtiesMarket Channel Development; Retail Branding and Product Identity;Knowledge of foreign business cultures; Fluent in Spanish and English; Studying Korean

Director of Manufacturing - Led the repurposing of existing manufacturing facilities, propelling company into retail market channels, and creating approximately 15% YOY new sales.Orchestrated a capitalization effort increasing EBITDA contribution from $2.5M to $3M per annum.Achieved a 30% reduction in downtime.Attained a 20% reduction in manufacturing inventory variances.Reduced work-related injuries by 60%.Supported deployment of HACCP Food Safety Program and FDA compliance initiatives.Rationalized production elements to achieve optimized economies of scale.Increased productivity, streamlined primary frozen dough operations increasing daily throughput by 8% (21,250 lbs.), reduced waste 30% saving $15,277 / month.Co-developed and launched new product lines, developed marketing package strategies.

General Manager of Bread Division - Full P&L responsibility for division, enhancement of existing manufacturing and marketing group, develop new distribution network.Primary objective: Overcome $2.5 million annual loss.

Western Region Sales Representative - Responsible for Textile Chemical and Dyestuff Sales and moderate Technical Support. Primary region - Los Angeles, San Diego, Nor Cal.

Master Of Business Administration (M.B.A.), Finance, General

Certificate, Executive Leadership

Bsba, Business And Management

Marketing And Electical Engineering