An energetic, passionate and result’s driven senior operations and customer experience leader, who builds and transforms teams into high performing businesses. Experienced in banking, advice, retail and corporate super operations, retail and group life insurance operations, corporate account management, as well as onshore and offshore third-party vendor management. With a reputation for excellence in leadership, has led national teams of up to 400 people, as well as establishing international teams. Extensive commercial acumen in the areas of cyber assurance frameworks, client experience, culture, change, strategic thinking, relationship management, P&L management, restructuring and outsourcing.