Michael Williams Email & Phone Number

London Area, United Kingdom

I create audio description for ITV, Channel4, Five, Sky, Netflix and Amazon as well as TV channels, globally.

Đà Nang, Da Nang City, Vietnam

I worked as a self-employed, full time TEFL tutor in DaNang,Vietnam. Now tutoring English part-time online; my responsibilities include: Developing reading, writing, listening and speaking for adults and children of all abilities.Creating fun and motivating lesson plans for one-on-one, small group and large classes.

Kingston Upon Thames, United Kingdom

My position of sales manager involved the management of three sites including two Topshop stores and one Topman with combined turnover of £6,000,000.Responsible and accountable for;-Management of a £6m turnover across three stores.-Recruitment and Induction of new staff and concessionaire staff-Commercially driving the business forward through report analysis and trend forecasting-Visual and Creative merchandising of the two brands-Mannequin Styling of both mens and womens fashion-Planning and Preparation of Floor moves and transitions for financial profit-Management of HR proceedures and policies including Lateness, Sickness and Absense-Performance Management, Appraisals and Reviews of staff-Leadership and Staff Development-Competitive Shopping of town and marketplace-Driving customer service and satisfaction on a daily basis-Planning stocktakes, Minimizing Stockloss and Theft across three stores.-Payroll and Weekly/Daily Scheduling of the staff and teams-Operations Management to provide a slick and efficient day to day running of the store-Meeting KPI targets on daily and weekly basis-Team Engagement and Morale

Uxbridge

Fully Responsible and accountable for;-Management of a 750k turnover store-Recruitment and Induction of new staff and concessionaire staff-Commercially driving the business forward through report analysis and trend forecasting-Visual and Creative merchandising of the brand-Mannequin Styling-Planning and Preparation of Floor moves and transitions-Management of HR proceedures and policies including Lateness, Sickness and Absense-Performance Management, Appraisals and Reviews of staff-Leadership and Staff Development-Competitive Shopping of town and marketplace-Driving customer service and satisfaction on a daily basis-Minimizing Stockloss and Theft-Payroll and Weekly/Daily Scheduling-Operations Management to provide a slick and efficient day to day running of the store-Meeting KPI targets on daily and weekly basis-Team Engagement and Morale

Westfield, White City

-Fully responsible and accountable of the Retail team running a sales floor managing up to 20 staff-Driving a team to hit KPI targets set by the business-Managing Lateness, Sickness and Absence-Driving Customer service as number one throughout the team-Communication with the Commercial and Visual team-Motivating and Engaging team to adapt to a fast paced dynamic Flagship Store Environment

White City

-Customer Service-Retail Standards-KPI Target Performance-Store Trainer of how to sell Credit/Account cards to customers through excellent performance

Bachelor Of Arts (Ba), Music Performance, General, 2:1

Education record