Provide technical support to a range of customer services including IT systems and security management, service management, asset management, and mobility management solutions via email, phone, or chat and accurately troubleshoot, diagnose, and resolve customer issues or requests quickly and efficiently. Analyze performance of support activities and documented resolutions, identify trends, root-causes and deliver solutions to enhance the quality of service and to prevent future problems. Utilize data to identify trends that impact both customer facing and inter-company performance while maintaining in-depth knowledge of company supported products and features. Coordinate support services to meet or exceed financial and operational goals while providing exceptional customer service and operational support. • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction that drive key decisions for product enhancement generated from data, models, and trends.

Provide daily technical support to customers via email, phone or chat and accurately troubleshoot, diagnose, and resolve customer issues or requests in support of various Cherwell Partners, products, software, and applications. Analyze performance of Support activities and documented resolutions, identify trends, root-causes and deliver solutions to enhance the quality of service and to prevent future problems. Escalate cases when needed, following Customer Support procedures, and use advanced troubleshooting skills to gather appropriate data and convey concise problem information for internal service personnel. Maintain communication with customers during the problem resolution process, utilizing superior customer service skills while maintaining in-depth knowledge of company supported products. Coordinate support services to meet or exceed financial and operational goals while providing exceptional customer service and operational support.

Manage the day-to-day security solutions and team operations of a Client Site. Create, conduct, and maintain operation schedules, payroll, training, development, and client relationship support. Provide high quality security services and data and information security management. Manage data and trends to identify risks and vulnerabilities to facilities, sensitive data, and operations. Coordinate support services to meet or exceed financial and operational goals and provide exceptional customer service and operational support. Maintain working knowledge of principles and processes for providing customer and personal services, including customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction through direct engagement and business needs review.

Security Manager responsible for day-to-day management of overall security operations and customer safety and wellness. Manage a small team of skilled security personell, including scheduling, training, payroll, and customer service operations. Maintain positive customer service in a fast-paced, constantly evolving, bar/restaurant enviroment during peak business hours. Communicated and maintained positive relationships with surrounding businesses and law enforcement during day-to-day operations and investigations. Worked closely with senior management to develop and implement appropriate training standards and policies regarding security operations and implementation.

Armed Guard/ Entry Control/ Security Operations (SEC CLEARANCE) Afghanistan. Armed Security Professional conducting entry/exit control, perimeter, and base security operations in a high threat, austere environment. Conducted both static and mobile perimeter security operations, in support of U.S. forces and day-to-day military operations. Communicate daily and maintain postive working relationships with several military and civilian contract corporations and U.S. Government departments and agencies.