Michael Wilson Email & Phone Number

Beachwood, Ohio

Administration of Infoblox DNS, DHCP and IPAMAdminister, troubleshoot, and support ZScaler cloud proxy (ZCCA-IA and ZCCA-PA certs)Administer and support Cisco ASA/VPN devicesCheckpoint Firewall AdministrationSolarwinds Orion NPM/NTA/NCM Admin, develop custom SNMP pollers and alerts for diverse hardwareCisco (IOS), Arista (EOS), and HPE/Aruba (AOS) switch and router configurationAruba wireless access point configuration and deployment, Aruba Airwave AdminAdministration of Sonexis and Webex audio and web conferencing platforms

Cleveland/Akron, Ohio Area

Administration and support of Avaya PBX's, Gateways, LSP's.Avaya Communication Manager (CM) versions 3 to 6.Avaya Application Enablement Services administration.Avaya WebLM administration.Avaya Modular Messaging administration.CMS administration and vectoring, including call center deployments.Verint Impact360 support, including call recording, WFM, customer feedback survey, and Unify CTI.NICE call recording support, including version 8.x and Perform.SIP and VPN phone deployment.Work-at-home and remote employee telephony support.

PC/Client Tech SupportSupport of Ohio University's College of Business students, faculty, and staff.Creating and deploying lab and classroom images using Symantec Ghost.Active Directory administration.PC repair and handling RMA's.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Science (B.Sc.), Information And Telecommunication Systems

Business Minor

Bachelor Of Arts - Ba, Psychology