Michael Winters Jr Email & Phone Number

Charlotte, North Carolina, United States

United States

Handled a high volume of inbound and outbound communications, delivering prompt and thorough responses to patient inquiries Facilitated appointment management by scheduling, adjusting, and canceling bookings, coupled with clear dissemination of preparatory guidelines Processed a variety of patient requests, including prescription refills and lab result distributions, and efficiently coordinated specialist referrals and medical procedures. Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties. Accurately inputted patient and insurance information into company's computer system. Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits. Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws. Gathered demographic and insurance information to register patients for medical appointments. Verified insurance coverage to confirm patient coverage for medical services. Performed regular quality and validation assessments on patient data to verify accuracy.

Tampa, Florida, United States

Managed and successfully resolved complex customer inquiries, ensuring satisfactory solutions for patients with escalated issues Maintained high-quality service standards by providing prompt and comprehensive responses to customer concerns Fostered positive customer relationships through dedicated problem-solving and effective communication. Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction. Escalated customer issues to management for appropriate action to be taken. Followed up on customer interactions to maintain customer communication and successfully close resolved issues. Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management. Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Clearwater, Florida

Provided comprehensive support to clients, facilitating the timely acquisition of necessary credit reports Maintained a professional and polite attitude while delivering high-quality customer service Handled client disputes with creditors and credit agencies to resolve inaccuracies in credit documentation. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Updated account information to maintain customer records. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Charlotte, North Carolina Area

Obtained patient's insurance information and determined eligibility for benefits for specific services rendered. Performed patient scheduling and registration functions to serve as initial contact point for medical office visits. Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations. Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks. Identified insurance payment sources and listed payers in proper sequence to establish chain of payment. Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. Applied administrative knowledge and courtesy to explain procedures and services to patients. Providing excellent customer service by promptly answering patient inquiries.