Michael Winward work email
- Valid
- Valid
Michael Winward personal email
Michael Winward phone numbers
A results-oriented professional with 15+ years of experience specializing in Business Operations Management in cross-functional and BPO settings. Accustomed to very fast paced environments, I am cool under pressure, knowledgeable, approachable and easy to work with. As a concise and clear communicator, I favor the use of data, numbers, charts and graphs to tell the story, make the case and develop strategy. Through my experience, I have become an expert at reimagining, restructuring and retooling processes and organizations to generate efficiencies, improve reporting and simplify daily work, empowering and unencumbering interns and CEOs alike. I have thrived in Technology, Banking, Marketing, Managed Services, Law and Retail and all of which have brought unique challenges that have strengthened my business acumen and equipped me to be a force for crushing goals.
Gartner Digital Markets
-
Operations Manager, Client ServicesGartner Digital Markets Mar 2022 - PresentOversee Project Management and Operations for Marketing Services, Account Management, Sales and Reviews Collection● Originated team for analytics management, processes simplification, automation and task offboarding from multiple groups● Implemented cross-functional collaboration, refinement and continuous improvement of business processes ● Onboarded SaaS tools monday.com Anaplan, Freshworks and Qualtrics for replacement of outgrown solutions● Streamlined multiple employee onboarding, offboarding, training and access management processes to a single shared process● Developed, mentored and trained staff improving performance on individual and team basis● Generated reports and metrics on KPI’s and service level to identify areas for improvement and training using Power BI and Excel● Responsible for improving and creating Account Management and Sales teams Global Territory assignments on a quarterly basis
-
Network Operations ManagerThe 20 Msp Nov 2019 - Oct 2021Plano, TexasLead NOC, Tier 3 Support, Core Services and Project Management Operations● Established and maintained 24/7 Network Operations Center (NOC) coverage for client environments, including Core Services and Projects teams● Ensured complete service delivery to MSPs and their clients while minimizing downtime and improving customer satisfaction● Developed and adapted operating policies and procedures to suit a rapidly changing environment● Assisted NOC engineers in solving non-routine or complex software, hardware, and procedure problems ● Delivered continual process improvement of the NOC to include automation of NOC activities, reporting, implementation of monitoring activities and administration, and establishing KPIs● Collaborated with senior leadership on strategy, standards, vendor relations, product launches and business development -
Manager Of Euc, Vip & Pos OperationsPier 1 May 2019 - Oct 2019Dallas/Fort Worth AreaManaged End User Computing, VIP Support and Point of Sale operation Teams for Pier 1 Imports. -
Vice President Of OperationsRespario Digital Advertising Group Feb 2017 - Apr 2018Addison, TexasOversaw all Business operations and strategic initiatives● Supervised personnel from multiple departments to include technology, sales, customer service, and operations● Provided effective team and project management duties including developing digital signage media technology offering and implementing deployment plan for over 10k+ retail pharmacy locations at the point of influence● Tracked KPI’s by generating executive reports from multiple data warehouses into a unified platform● Managed the success of large-scale digital advertising networks by monitoring and directing its performance and effectiveness● Ensured employee performance by conducting semi-annual employee reviews and providing training to increase efficiency● Managed smooth procurement process by spearheading vendor selection, contract negotiation, and ongoing oversight
-
Noc / Managed Services ManagerFinastra Sep 2011 - Oct 2016Irving, Texas, United StatesEffectively managed the company’s standard operating procedures to provide the highest customer service and build lasting customer relationship while also ensuring governmental compliance with federal regulators● Managed 24x7x365 environment including incident and security events, change management and problem management● Adhered to all regulatory compliance in the FinTech Industry by coordinating with federal agencies and auditors● Responsible for all change control procedures and configuration changes, upgrades and troubleshooting of routers, switches and firewalls● Standardized processes and ensured adherence to and documentation of procedures into a knowledge base● Led and mentored teams in North America and Asia getting hands-on for complex technical cases and escalations● Performed technical audit for all managed service offerings in accordance with SOX (Sarbanes Compliance Act)● Maintained customer relationship by upselling company services and taking care of customer concerns efficiently -
Systems SpecialistSouthwest Airlines Federal Credit Union Oct 2010 - Aug 2011Network Administrator and Help Desk Professional.Worked with vendor partners to ensure operational success.Authored technical documents for disaster recovery and procedural operations.Streamlined processing and procedures to create new efficiencies. -
It Specialist / Admin AssistantRosner & Chavez, Llc Aug 2007 - Aug 2010Network AdministrationInstalled, maintained and repaired servers, network devices, printers and other peripherals.Coordinated the dissolution of Rosner & Chavez, LLC.Authored pleadings, motions and other legal documents.
-
Help Desk TechnicianNew Mexico Educators Fed Cu May 2006 - Aug 2007Installed, maintained and repaired PC’s, LAN’s CDM’s PDA’s printers and more.Troubleshooter for financial, marketing, security and other software solutions.Authored technical documents and maintained Knowledge Base.Maintained core and data backups.
Michael Winward Skills
Michael Winward Education Details
-
Business Administration And Management
Frequently Asked Questions about Michael Winward
What company does Michael Winward work for?
Michael Winward works for Gartner Digital Markets
What is Michael Winward's role at the current company?
Michael Winward's current role is Leadership, Analytics, Performance and Process Improvement.
What is Michael Winward's email address?
Michael Winward's email address is mw****@****e20.com
What is Michael Winward's direct phone number?
Michael Winward's direct phone number is +197299*****
What schools did Michael Winward attend?
Michael Winward attended New Mexico State University.
What skills is Michael Winward known for?
Michael Winward has skills like Network Administration, Technical Support, Disaster Recovery, Security, Managed Services, System Administration, Regulatory Compliance, Network Operations Center, Leadership, People Development, Itil, Multinational Team Management.
Not the Michael Winward you were looking for?
-
1thermofisher.com -
6yahoo.com, excite.com, yahoo.com, yahoo.com, aol.com, home.com18 +181772XXXXX
-
-
1aeraenergy.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial