Accounting Specialist
Austin, Texas Area
Lead Credit Card/Chargeback, Apple Inc.; Austin,Texas — 2012- 2016Defended chargeback claims from major credit card companies and lenders such as American Express, Visa, Discover and PayPal. I won many cases and protect business revenue. Experience with vendor payment managed and AMR accounts including Canada and Latin America. Managed multiple $1M AMR Credit Card and Cash accounts for US, Canada, Mexico and Brazil . Procure to Pay (P2P) Support. Verified order payments posted to appropriate accounts and ensured that refunds were processed within policy. Managed bad debt for multiple internal organizations such as AppleCare, iTunes and the Apple Online Store.Lead Payment Specialist, Apple Inc.; Austin,Texas — 2007- 2012Generate block reports to ensure order resolution and maximum fraud prevention. Build daily reports for agent performance, priority shipments and AMR aging order reports. Prioritized and delegated order resolution for all fraud prevention specialist. Sr. Lead responsible for training other Team Leads within department on cash procedures. Wrote procedural documents used by the Apple Online Store. Application of multi currency wire transfers to existing orders. Lead Brazilian Boletos check order management and served as US point of contact.Fraud Review Specialist, Apple Inc.; Austin, Texas — 1999-2007Identify current fraud trends and prevention of fraudulent order shipment. Liaised with cardholder’s bank for customer information verifications. Linkage of confirmed fraud orders to other open orders and shared best practices within all fraud teams. Often maintained the lowest chargeback record organization wide. Additionally reviewed order status calls and initiated tracers. Resolved Credit blocks.
