Michael Wise Email & Phone Number

• Responsible for assisting the administration of RLI’s vulnerability management program, maintaining Sarbanes-Oxley and PCI DSS compliance programs. • Assist in a variety of projects for recommending, designing, implementing, and administering pragmatic information security controls that meet dynamic, tactical, and strategic information security objectives.• Identify security issues and risks associated with security events and manage the incident response process.• Perform network and system forensics in response to security incidents.• Develop and implement remediation plans based on identified security events.• Conduct risk assessments, penetration tests, and diagnose internet/extranet security, intrusion attempts, and cyber-crime response.• Perform project tasks on select security projects including development of requirements, evaluation of competing products, selection and implementation of products.• Assist in developing responses to internal & external audits, penetration tests and vulnerability assessments.• Recommends and coordinates the application of fixes, patches, & recovery procedures in the event of a security breach.

Schaumburg, Illinois, United States

Responsible for supporting the delivery, operating, and scaling of security capabilities across the organization. Objective Areas:• Develop innovative security controls to protect assets across a large and complex environment.• Administer a wide and interesting range of security platforms and systems.• Implement security orchestration and automation in support of security operations.• Consult with internal teams on architecture and system designs.• Support cross-team security initiatives of internal teams

Performs network surveillance using monitoring solutions such as SIEM, IDS/IPS, firewall, data loss protection, internet and email monitoring software, and anti-virus protection.Investigates security alerts and events to identify false positives and escalate anomalies per CEFCU’s Security Incident Response Guideline.Maintains security tools to optimize alerts and intelligence.Audits Network Infrastructure for secure configurationsInvestigates staff and member cyber security concerns and issues, and escalates as appropriate.Scans CEFCU owned or managed devices (desktop/laptop/mobile) and network equipment for malware.Maintains documentation of all security alerts, events, and incidents.Participates on the Security Incident Response team, assisting with threat identification, analysis, containment, eradication, and recovery.Performs internal and external vulnerability scans of network devices and workstations.Researches Information Security trends, and recommends security enhancements.Participates on corporate project teams as an Information Security expert resource.

Peoria, Illinois Area

Design, implement, administer, and supports all aspects of the enterprise communications network at CEFCU. Summary of supported systems/technology:VMWare ESXiWindows Server 2003 Active Directory Environment System AdministrationWindows Server 03/08AIXLAN/WAN technologiesTCP/IP protocolNetwork Security Event ManagementCisco network and security systemsWindows XP/7SQL DatabaseMaintain Security Information and Event Management (SIEM), firewall, and anti-virus

United States

• Apply processes, procedures, tools and techniques dealing with the technical support activities associated to the software, hardware,and network infrastructures relevant to own area of accountability.• Install, configure and maintain software, hardware and network support for the organization such as managing NTFS permissions, end user support via System Center Configuration Manager 2007 and Citrix Metaframe, server backups/restores with Tivoli, administer Symantec Endpoint Protection version 12 and make Cisco Catalyst switch configurations•Administer Microsoft Exchange Office 365 Online performing tasks such as adding new email for users, grant permissions to mailboxes via PowerShell, and manage blocked emails and filtering through Microsoft Forefront.• Support and maintain Windows 2003/2008 mixed domain infrastructure, VMWare and Cisco network• Provide resolutions to incidents and problems associated with the software, hardware and network infrastructures.• Assist with the technical support of the software, hardware and network infrastructures under supervision.• Assist with the provision of advice and guidance as appropriate, on technical support for the software, hardware, and network infrastructures.

Support and maintain Windows 2003/2008 mixed domain infrastructureAdminister DNS, DHCP, NTFS permissions, IP and network addressing. Ensure security compliance for server and client PC's via Microsoft WSUS 3.0, Nmap scans and VIPRE Enterprise Antivirus, Support VPN, routing , switching and IP phones Provide PC and Smartphone technical support for end-users throughout the organization. Design, maintaining and documenting client, server and network infrastructure. Evaluate and implement solutions to fit business needs, quality and reliability of data and systems. Implemented Esxi VMware 4.1 VSphere virtual infrastructure on Dell PowerEdge M710 blade servers with iSCSI connected Dell Equal Logic SAN.Upgraded Active Directory schema for Windows 2008 R2 Domain Controllers, Exchange 2010, Lync ServerMigrated mail server from Microsoft Exchange 2003 to Microsoft Exchange 2010Implemented a reverse lookup zone and enabled scavenging of stale records in DNSInvolved with planning and facilitating a moving business into a new building and datacenter.

WindowsResponsible for maintaining and support of Windows network of 260 servers that includes Microsoft Exchange 2003, Biztalk, SharePoint, SQL and VMware Virtual Infrastructure 3.5Administer Windows server security patches via WSUS 3.0, DNS records, manage file permission & user rights, and server backup and restores (Symantec VERITAS NetBackup).Deploy web applications to Horace Mann intranet, an IIS 6 farm consisting of two (Production and Quality Assurance environment),deploying MSI files to proper application pools ensuring correct functionality, and ensuring that proper authentication is enabled, as well as ensuring proper Windows security .NET patches applied.Resolve 3rd level Heat Incident tickets for end user issues - Examples 1:-User can't run application; Resolution was services not started on server. Example 2: User can't open a file that's in use by another user; Resolution browse from Computer Management > Open Files>(find the user who is currently using that file). Projects: Implemented Equitrac a print & copying tracking, management and cost recovery solution at Horace Mann Insurance. Upgraded Symantec VERITAS NetBackup version from5.1MP6 to 6.51AMember of a committee called "realTRAINING" with the initiative of implementing an improved cross-training and mentoring program at Horace Mann.

Daily administration: backups, restores (Tivoli), security updates via WSUS 3.0, Symantec anti-virus definitions up to date and server migrations via Plate Spin for 700 Intel servers environment with datacenters located in East Peoria, IL, Morton, IL and Melbourne Australia.Responsible for maintaining and administration of WINS, DNS records, DHCP scopes, Active Directory & Windows trust on a Windows 2003 domain. Effectively coordinate and implement planned server maintenance.Experience using Linux for ESX server build configurations.Experience with utilizing, editing, and implementing VBScripts & batch scripts for administrative tasks.Spearheaded project to upgrade domain controller from Windows Server 2000 to Windows Server 2003.Undertook documentation, deployment, and support of functional processes improvement.24 X 7 on-call rotation duties

Provide customer service support in a high call volume call center for operating system, Lotus Notes, Citrix, SAP, network issues, VPN, Palm Pilots issues.Utilize Microsoft Systems Management Server (SMS) to deploy software and provide remote end-user support.Perform PC installations, migrate user's data, desk side support, hardware/software upgrades, and physical movement and removal of PC equipment and software products. Upgraded end user's client OS from Windows 200 Professional to Windows XP.Perform full, differential, and incremental server backups (VERITAS). Improved computer build processes and documented for future use.Trained new Field Service Representatives and Help Desk technicians.

Provide customer service support in a high call volume call center for operating system, Lotus Notes, Citrix, SAP, network issues, VPN, Palm Pilots issues.Utilize Microsoft Systems Management Server (SMS) to deploy software and provide remote end-user support.Perform PC installations, migrate user’s data, desk side support, hardware/software upgrades, and physical movement and removal of PC equipment and software products. Upgraded end user’s client OS from Windows 2000 Professional to Windows XP.Perform full, differential, and incremental server backups (VERITAS). Improved computer build processes and documented for future use.Trained new Field Service Representatives and Help Desk technicians.